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Retail Sales Assistant - Part Time

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Travelex

2d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Manchester
  • Quick Apply

AI generated summary

  • You must be numerically proficient, a natural communicator, and have a strong desire to succeed and positively impact customers.
  • You will engage with customers, tailor experiences for their travel needs, process foreign exchange transactions, meet performance goals, and ensure compliance with regulations and procedures.

Requirements

  • Numerically proficient - You’ll need to have a firm grasp of numbers as you’ll be handling large amounts of cash and converting vast amounts of currency regularly daily
  • Great communicator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Nurturing and forming relationships with customers to gain a better understanding of their travel and currency requirements then tailoring their experience based on their destination
  • Establishing yourself as a travel money ambassador and their trusted advisor, providing support and advice on great Travelex products and services
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently.
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures

FAQs

What are the working hours for the Retail Sales Assistant position?

The working hours for this position are 24 hours per week, with shifts scheduled between 3am and midnight, from Monday to Sunday.

What is the salary for this role?

The salary for the Retail Sales Assistant position is £12.75 per hour.

Is this position full-time or part-time?

This is a part-time position.

What benefits does Travelex offer to part-time employees?

Travelex offers a comprehensive voluntary benefits package, employee wellness programmes, a wide range of employee discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan.

What kind of tasks will I be responsible for in this role?

In this role, you will be responsible for forming relationships with customers, providing support on foreign exchange transactions, achieving key performance goals, processing daily FX requests, and adhering to compliance procedures.

What qualifications or skills do I need to be considered for this position?

You need to be numerically proficient, a great communicator, and have a desire to succeed in your role.

What does the interview process look like?

The interview process includes an initial screening call, an online interview with a numerical and accuracy test, a bureau visit to meet the Bureau Manager, and an offer or feedback if unsuccessful.

Can I earn bonuses in this position?

Yes, there is an opportunity to earn a monthly bonus on top of the base salary for hitting targets.

Will there be opportunities for overtime?

Yes, there are opportunities for overtime with flexible hours and shift patterns to accommodate various lifestyles.

Is Travelex an equal opportunity employer?

Yes, Travelex is an equal opportunity employer and values diversity within the company, not discriminating based on various factors such as race, gender, or disability status.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.