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Retail Shop Manager

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Krispy Kreme

2d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Belfast

AI generated summary

  • You need prior management experience, a customer-focused approach, full availability, and a strong work ethic with reliability and a positive attitude.
  • You will oversee daily store operations, manage and develop your team, ensure customer satisfaction, and drive performance towards KPIs in a fun and engaging environment.

Requirements

  • Previous supervisory or management experience ideally within a similar working environment and or industry
  • A people and customer focused manager who is supportive of an inclusive culture and environment.
  • Full availability to work between Monday to Sunday with flexibility to work across retail store operational hours.
  • Excellent work ethic, reliability, coachability and a positive attitude

Responsibilities

  • Prior to the new store opening you will undergo your induction training, as well as getting involved in exciting new store opening projects, like building your new team and getting the store ready for opening.
  • Once the store is fully operational, you will be responsible for the day to day running of the store, while successfully working towards your KPIs surrounding people, customer service, profit, safety, and quality.
  • You will manage, develop, and empower your team, whilst managing performance, driving succession plans and career development.
  • All while creating a fun, positive and engaging environment for all Krispy Kremers!

FAQs

What are the working hours for the Retail Shop Manager position?

The Retail Shop Manager will work 45 hours per week, typically 5 over 7 days, and must have full availability to work between Monday to Sunday with flexibility across retail store operational hours.

What benefits are offered to Retail Shop Managers?

Benefits include a monthly salary, an annual bonus scheme, holiday pay, pension, life assurance, free doughnuts and hot drinks on breaks, a uniform, discounts through the Treat Box program, and access to the WeCare wellbeing services.

Is prior experience required for this role?

Yes, previous supervisory or management experience is required, ideally within a similar working environment or industry.

What will the Retail Shop Manager be responsible for?

The Retail Shop Manager will oversee the day-to-day operations of the store, manage and develop the team, drive KPIs related to people, customer service, profit, safety, and quality, as well as create a positive and engaging environment.

When is the new store opening?

The new Krispy Kreme store in Victoria Square Shopping Centre, Belfast is set to open in March 2025.

Do you offer training and development?

Yes, Krispy Kreme provides training and development opportunities to help you master your craft as a Retail Multi Site Manager, including induction training before the store opening.

What is the company's stance on diversity and inclusion?

Krispy Kreme embraces diversity within its teams and supports an inclusive culture and environment for all employees.

Are there opportunities for career development at Krispy Kreme?

Yes, Krispy Kreme focuses on managing performance, driving succession plans, and supporting employee career development.

Will I receive free food while working?

Yes, Retail Shop Managers can enjoy free doughnuts and hot drinks during their breaks and receive a treat box for special occasions.

What is the internal job title for this role?

The internal job title for this role is Multi Site Manager.

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Krispy Kreme

Home of the Original Glazed Doughnut. đŸ© & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.