Retail Stock Operative/Driver

Majestic Wine

2mo ago

Job
Full-time
Entry Level
Customer Relations
Hospitality & Retail
London

AI generated summary

You should drive sales, provide exceptional customer service, possess strong wine knowledge, manage store operations, solve problems, and hold a valid driving license. Enthusiasm to learn is essential.
You will drive sales, deliver customer service, manage stock, maintain store appearance, uphold compliance, support team members, and contribute to operational improvements.

Requirements

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising, stock deliveries and calling our valued customers to drive sales opportunities.
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Excellent time-management, delegation and problem-solving skills
Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
Self-motivated, able to thrive when working alone and as part of a team
A can-do attitude with a passion for seeing problems through to solutions
Adaptable and resilient to meet the ever-changing demands of our business
Excellent communication and time management skills
Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings
Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range
Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling
Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising, stock deliveries and calling our valued customers to drive sales opportunities
Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training
Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate
As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team

FAQs

What is the job title for this position?

The job title is Retail Stock Operative/Driver.

What type of employment is offered for this role?

This position is a permanent job.

What is the weekly hour commitment for this position?

The role requires a commitment of 28 hours per week.

Is there any specific experience required for this role?

While wine knowledge is beneficial, a passion to learn more is essential to pass the level 2 WSET wine qualifications.

What qualifications are needed for driving in this role?

Candidates must hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points.

What are the key responsibilities of the Retail Stock Operative/Driver?

Key responsibilities include driving sales performance, delivering exceptional customer service, managing operational tasks, and maintaining store appearance.

Are there opportunities for career development within the company?

Yes, there are career development opportunities and in-house training schemes to support internal talent growth.

What benefits are offered to employees?

Benefits include a competitive salary, performance bonus, up to 20% staff discount, pension plan, life assurance, holiday entitlement, and invites to wine tasting events.

How does Majestic Wine support employees' well-being?

The company provides access to the Retail Trust, which includes discounts, free counselling, and support services.

Can you describe the work environment at Majestic Wine?

The work environment is dynamic and focuses on customer experience, teamwork, and continuous improvement. Employees are encouraged to thrive both independently and collaboratively.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics

Industry

1001-5000

Employees

1980

Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.