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Retail Store Manager

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Majestic Wine

1mo ago

  • Job
    Full-time
    Senior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You should have strong leadership skills, retail experience, excellent customer service abilities, and a passion for wine to effectively manage the store and drive sales.
  • You will oversee daily operations, manage staff, ensure excellent customer service, maintain inventory, and drive sales performance while promoting a positive store environment.

Requirements

  • Experience of leading and developing a team in a fast-paced, target-driven retail environment
  • Be able to demonstrate leading a team to deliver exceptional customer experience & service
  • Commercial acumen and ability to understand store performance data. Familiarity and understanding of the wider drinks retail market
  • You can delegate, prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Excellent communication and time management skills
  • WSET 3 Qualification is essential
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Take full responsibility for the performance and day-to-day operations of your store
  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Ensure you and your team deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter
  • Build, manage & develop a high performing team. Complete quarterly 1-1s and hold regular check-ins with your team in order to drive their performance, development, engagement and wellbeing.
  • Nurture and develop the product knowledge of your team, supporting all colleagues to pass their WSET qualifications by sharing your passion and expertise.
  • Be a people-focused leader by seeking to resolve all people issues, utilising the support available as required and following company policies and procedures.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally - ensuring swift reporting and escalation until resolved.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Build commercially viable rotas to budget (3 months in advance as minimum), prioritising the customer experience to maximise sales opportunities.
  • Ensure your store and team remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Ensure a consistent cascade to your team of store, regional and business updates and communications. Communicate the ‘why’ and be a sounding board for feedback.

FAQs

What is the job title for this position?

The job title is Retail Store Manager.

Where is the location of the job?

The job is located in Battersea.

What type of employment is this position?

This position is maternity cover.

What is the job reference number?

The job reference number is 002145.

When was this job published?

This job was published about 1 year ago.

What company is hiring for this position?

Majestic Wine is hiring for this position.

What are the main responsibilities of the Retail Store Manager?

The main responsibilities include managing the store’s performance and operations, delivering exceptional customer service, optimizing KPI performance, leading and developing the team, and ensuring compliance and safety.

What qualifications are required for this role?

A WSET 3 Qualification is essential, along with experience in leading and developing a team in a fast-paced retail environment.

How many hours per week will the Retail Store Manager work?

The Retail Store Manager will work 45 hours per week.

Is support available for relocation?

Yes, relocation support is available for this position.

What should applicants do before applying for this position?

Applicants should ensure they have a conversation with their Area Manager and Regional Manager first before applying.

What is the contract length for this position?

The contract is a fixed-term contract for maternity cover lasting 1 year.

What qualities are required for a successful candidate?

A successful candidate should demonstrate excellent communication skills, commercial acumen, the ability to problem-solve in high-pressure environments, and a can-do attitude.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.