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Retail Supervisor, Full Time, Product Operations - Bramalea City Centre

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Old Navy

2mo ago

  • Job
    Full-time
    Senior Level
  • Customer Relations
    Sales & Business Development
  • Brampton

AI generated summary

  • You need 6+ months of retail experience, strong communication skills, a customer-focused mindset, flexibility in scheduling, retail tech proficiency, and the ability to lift 30 pounds.
  • You will engage with customers, promote loyalty programs, collaborate with team members, enhance the customer experience, support store operations, and contribute to achieving store goals.

Requirements

  • A current or previous retail employee with 6 or more months of experience.
  • A good communicator with the ability to effectively interact with customers and your team to meet goals.
  • A customer-focused service provider both on and off the sales floor to help deliver an exceptional experience for our customers.
  • Able to demonstrate interest and initiative to develop skills and improve capabilities.
  • Passionate about retail and thrive in a fast-paced environment.
  • Determined to effectively lead and inspire others to learn and grow through coaching and mentoring.
  • Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
  • Able to utilize retail technology.
  • Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.
  • Ability to travel as required.

Responsibilities

  • Consistently treat all customers and employees with respect and contribute to a positive work environment.
  • Promote customer loyalty by educating customers about our loyalty programs.
  • Serve as a role model to achieve priorities in store with the customer as the primary focus.
  • Seek out and engage with customers to drive sales and service using suggestive selling.
  • Enhance customer experience by using all omni channel offerings.
  • Take action based upon direction from the Service Leader and collaborate effectively with employees.
  • Support Service Leader duties during non-peak hours.
  • Build and share expertise in an assigned specialized functional area.
  • Support completion or work processes before or after the store closes as needed inclusive of opening and/or closing the store as needed.
  • Be accountable to personal goals which contribute to overall store goals and results.

FAQs

What is the main responsibility of a Retail Supervisor at Old Navy?

The main responsibility of a Retail Supervisor is to support the management team by performing functional tasks, mentoring and coaching team members, and ensuring that service and productivity goals are met while providing an exceptional experience to customers.

What qualifications are needed for this position?

Candidates should have at least 6 months of retail experience, strong communication skills, a customer-focused attitude, and the ability to work in a fast-paced environment.

Is experience in retail required for this role?

Yes, a current or previous retail employee with 6 or more months of experience is preferred for this role.

What kind of schedule should I expect?

Retail Supervisors are expected to have a flexible schedule to meet the needs of the business, which may include holiday, evening, overnight, and weekend shifts.

What benefits are offered to employees at Old Navy?

Old Navy offers a variety of benefits, including a merchandise discount, competitive paid time off plans, medical, dental, vision, and life insurance, as well as employee stock purchase plans and maternity/parental top-up for eligible employees.

Is there room for career growth in this position?

Yes, there is a focus on personal development, coaching, and mentoring, providing opportunities for employees to learn, grow, and advance within the company.

Are employees required to lift heavy items?

Yes, employees should be able to maneuver around the sales floor, stockroom, and office and can lift up to 30 pounds.

Is teamwork valued in this role?

Absolutely, teamwork is essential, and the Retail Supervisor is expected to collaborate effectively with the leadership team and other employees to enhance the customer experience and meet store goals.

Does Old Navy promote diversity and inclusion?

Yes, Old Navy is committed to fostering a diverse and inclusive workplace, free from harassment and discrimination, and seeks to hire and promote qualified individuals from all backgrounds.

What types of retail technology should I be familiar with?

Candidates should be able to utilize various retail technologies, which may include point-of-sale systems, inventory management software, and customer engagement tools.

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Old Navy

Retail & Consumer Goods
Industry
10,001+
Employees

Mission & Purpose

Old Navy is a popular American clothing and accessories retailer known for offering trendy and affordable fashion for the whole family. The company provides a wide range of stylish and accessible apparel, including jeans, t-shirts, activewear, and seasonal items. Old Navy is dedicated to making high-quality fashion available to everyone by offering a variety of sizes and styles at competitive prices, aiming to democratise style and enhance the everyday wardrobe of its diverse customer base.

Culture & Values

  • Equality & Belonging

    An Open to All mindset drives every aspect of our business. When we include and respect people from all walks of life, we create a better, stronger company and a better, stronger world.

  • Gender Equality & Empowerment

    Equality is woven into the fabric of our culture because it’s the way the world should function. We are proud to be the first Fortune 500 company to announce equal pay for equal work.

  • Sustainability

    We believe strongly that we can create amazing products and experiences for our customers while also ensuring we create opportunity and a healthy environment for our customers, employees, and the people in our supply chain.