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Retail Team Leader

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Superdry

Jul 15

Applications are closed

  • Job
    Part-time
    Junior & Mid Level
  • Hospitality & Retail
  • Inverness

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine

Responsibilities

  • Operations & Service:
  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • People (Responsibility may vary dependent on store):
  • Support in the day-to-day supervision of the team
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.

FAQs

What does a Retail Team Leader do?

A Retail Team Leader, also known as a Brand Lead at Superdry, is responsible for delivering an amazing customer brand experience in-store. They support the management team in motivating and leading the associates to achieve store targets and excel in all areas of the business.

What are the key responsibilities of a Retail Team Leader?

Some key responsibilities of a Retail Team Leader include delivering exceptional customer service, being a brand ambassador, maintaining store appearance, coaching the team to meet retail standards and service expectations, providing feedback to associates, and supporting in the day-to-day supervision of the team.

What qualifications are required to become a Retail Team Leader at Superdry?

To become a Retail Team Leader at Superdry, you should have experience in retail/sales and operations, a passion for the brand and consumers, strong leadership skills, exposure to people management activities, effective communication skills, and the ability to work collaboratively in a team.

What benefits are offered to Retail Team Leaders at Superdry?

Retail Team Leaders at Superdry can enjoy competitive hourly rates, 20 days holiday plus their birthday off, a clothing allowance, staff discounts of up to 50%, flexible working patterns, training and development opportunities, pension contributions, life assurance, and an inclusive and diverse working environment with premium sustainable products.

Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused