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Retail Team Leader

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Superdry

3mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Brighton & Hove

AI generated summary

  • You should have retail experience, a passion for style, strong leadership skills, effective communication, organizational abilities, a positive attitude towards challenges, and a creative mindset.
  • You will lead a team, enhance customer experience, manage store operations, oversee compliance, build product knowledge, drive sales, and foster a positive work culture.

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance.
  • Contribute to the business talent review process and any formal performance review.

FAQs

What is the role of a Retail Team Leader at Superdry?

The Retail Team Leader, or Brand Lead, is responsible for delivering an amazing customer brand experience, motivating and leading the team, and ensuring the store meets its performance targets while embodying the brand's values and culture.

What are the main responsibilities of a Retail Team Leader?

Responsibilities include delivering exceptional customer experiences, coaching the team to meet store standards, handling customer issues, maintaining store appearance, and supporting compliance tasks.

What qualities do you look for in a Retail Team Leader?

We look for candidates who are experienced in retail/sales, passionate about the brand, effective communicators, team players, organized, and capable of seeing challenges as opportunities.

Is previous retail experience necessary for this role?

Yes, previous experience in retail, sales, and operations is essential, along with a readiness to step up and take on leadership responsibilities.

What kind of training and development does Superdry provide?

Superdry offers awesome training and development opportunities, including a tailored induction and onboarding process to set you up for success in your role.

Are there any benefits to working at Superdry?

Yes, benefits include a competitive hourly rate, 20 days holiday plus a birthday day off, a clothing allowance, staff discounts of up to 50%, flexible working patterns, pension contributions, and life assurance.

How does Superdry ensure a positive work environment?

Superdry promotes an inclusive and diverse atmosphere, supporting collaboration and open communication among team members, while encouraging genuine passion for the brand and its products.

What is expected in terms of team leadership?

Retail Team Leaders are expected to supervise their team, motivate associates to provide excellent service, give feedback to improve performance, and coordinate operational tasks effectively.

Will I have the opportunity to open and close the store?

Yes, as a Retail Team Leader, you will hold keys for the store and take responsibility for opening and closing, as well as cash handling.

How important is customer experience in this role?

Providing a memorable customer experience is a top priority; Retail Team Leaders are expected to engage with customers and resolve any issues, ensuring that every interaction reflects the brand's values.

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Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused