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Retail Team Leader

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Superdry

10d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Bristol

AI generated summary

  • You should have retail experience, team leadership skills, a passion for style, effective communication, and a positive attitude towards challenges and change in a fast-paced environment.
  • You will deliver brand experiences, support your team, manage store operations, ensure compliance, drive sales, and maintain store appearance while inspiring positive performance and collaboration.

Requirements

  • Experienced in retail/sales and operations in store and ready to step up.
  • All about our brand and consumers with the ability to create memorable experiences for every customer.
  • Passionate about style and obsessed with product.
  • Experienced in leading and motivating a team through day-to-day activities.
  • Exposure to people management activities.
  • Able to build relationships and communicate effectively.
  • A team player who enjoys collaborating with people and working in a team to get results.
  • Organized and uses time purposefully/effectively; confidently taking ownership for tasks and goals.
  • Someone who sees challenges as opportunities.
  • You love sharing your passion with other people and act as a positive role model for others.
  • A creative thinker, always searching for the best possible solution in every situation.
  • Sees change as exciting and enjoys a fast-paced environment.
  • Authentic and genuine.

Responsibilities

  • Passionately use your local knowledge and sales expertise to deliver the ultimate brand experience.
  • Become an expert in our style choices and bring these to life for our consumers.
  • Confidently make important decisions about what’s best for our consumers, including taking on ownership for handling consumer issues in store.
  • Be a brand ambassador by role modelling our behaviours, values, and style.
  • Be a positive role model for others, building trust through collaboration and open and honest communication.
  • Endlessly develop your product knowledge and understanding of the business.
  • Take pride in store appearance and embrace the Superdry store look, ensuring your store looks amazing.
  • Takes ownership for delivering the business objectives set by the Store Leader, coaching the team to deliver the retail standards and service expectations.
  • Support with key compliance tasks where needed including loss prevention and health and safety.
  • Exceed expectations at every opportunity and drive this attitude in the wider team.
  • Embrace the Superdry culture and take every opportunity to share this with your colleagues.
  • Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the leadership team to drive performance against them.
  • Get things done. We don’t want you to just tick the boxes, we want each day to be productive where you make a positive impact for your store and feel proud.
  • Be yourself.
  • Hold keys for the store and take responsibility for opening and closing, including cash handling.
  • Support in the day-to-day supervision of the team.
  • Support and motivate your teammates to deliver amazing levels of service.
  • Gives clear direction to focus team activity on and off the shop floor, inspire and engage associates to achieve daily targets and review their progress.
  • Lead the team, with the managers, to hit store targets and ensure your store is a great place to work.
  • Effectively coordinate the team across operational tasks, guiding them with your operational expertise.
  • Provides timely feedback to associates, recognising success and positively challenging poor performance. Contribute to the business talent review process and any formal performance review.

FAQs

What is the role of a Retail Team Leader at Superdry?

The Retail Team Leader, known as a Brand Lead at Superdry, is responsible for delivering an exceptional customer brand experience, supporting the management team, motivating the associate team, and driving store performance across various areas.

What are the primary responsibilities of a Retail Team Leader?

The primary responsibilities include delivering the ultimate brand experience, making important consumer-related decisions, role modeling brand behaviors, maintaining store appearance, and coaching the team to meet operational standards and business objectives.

What qualifications are needed for the Retail Team Leader position?

Candidates should have experience in retail/sales and operations, strong leadership skills, a passion for the brand and its products, and the ability to effectively communicate and build relationships.

Is previous management experience required for this position?

While direct management experience is beneficial, the Retail Team Leader should have exposure to people management activities and the ability to lead and motivate a team.

What type of training and development does Superdry provide?

Superdry offers style and service training, a tailored induction process, and ongoing development opportunities to help you succeed in your role.

How many days of holiday do Retail Team Leaders receive?

Retail Team Leaders receive 20 days of holiday plus an additional day off for their birthday.

What is the employee discount for working at Superdry?

Employees enjoy an amazing staff discount of up to 50% both online and in-store.

Are there opportunities for flexible working patterns?

Yes, Superdry offers flexible working patterns, including the option for a 4-day working week for full-time employees, depending on store availability.

What benefits does Superdry provide besides salary?

In addition to a competitive hourly rate, Superdry offers pension contributions, life assurance, and a clothing allowance for a new style-obsessed Superdry wardrobe.

How does Superdry approach diversity and inclusion?

Superdry fosters an inclusive and diverse atmosphere, encouraging employees to be authentic and be part of a team that values various perspectives and backgrounds.

What is Superdry’s commitment to sustainability?

Superdry is committed to leaving a positive environmental legacy through its premium sustainable products, aligning with their mission to inspire the contemporary style-obsessed consumer.

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Superdry

Future. Craft. Culture.

Retail & Consumer Goods
Industry
1001-5000
Employees
2003
Founded Year

Mission & Purpose

Superdry is a British fashion retailer that blends vintage American styles with Japanese-inspired graphics and British tailoring. The company aims to offer unique and high-quality clothing, accessories, and footwear that stand out in the market. By focusing on innovative design, superior fabrics, and detailed craftsmanship, Superdry strives to provide customers with distinctive and trendy fashion choices. Their commitment is to deliver exceptional products that inspire and appeal to a global audience, enhancing individual style and confidence.

Culture & Values

  • Think Entrepreneurial

  • Be Authentic

  • Be Creative

  • Be Results Focused