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Retail Team Leader

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Travelex

26d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • Leicester
  • Quick Apply

AI generated summary

  • You must be a passionate leader, great communicator, customer service-focused, and driven to succeed while fostering relationships and delivering exemplary service.
  • You will manage a team, deliver exceptional customer service, process transactions accurately, mentor staff, review feedback, and ensure compliance with legal and operational standards.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Retail Team Leader, specifically as a Bureau Manager for ASDA Travel Money.

What are the working hours for this position?

The working hours are 37.5 hours per week.

What is the salary for this role?

The salary is £26,812 per annum, with the potential for On Target Earnings up to 7.5% of the base salary.

What types of shifts are available for this job?

This job requires flexibility to work a variety of shifts between Monday to Sunday, with either a monthly or weekly rota provided.

What benefits are included with this job?

Benefits include a comprehensive voluntary benefits package, employee wellness programmes, a wide range of employee discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What qualities are sought in a candidate for this role?

Candidates should have a passion for leading, be great communicators and motivators, care about providing excellent customer service, and have a desire to succeed.

What does the role entail?

The role involves managing a team to deliver exceptional customer experiences, mentoring staff, reviewing customer feedback, processing transactions, and ensuring compliance with legal and regulatory standards.

What is the interview process like?

The interview process includes an initial screening call, an online interview with a numerical test, a bureau visit to meet the Area Manager, and a final offer contingent on passing reference checks.

Is there an emphasis on customer service in this role?

Yes, strong customer service is a core focus, and candidates are expected to deliver exemplary service in every interaction.

Does Travelex support diversity in its hiring practices?

Yes, Travelex is an equal opportunity employer and values diversity within the company, ensuring no discrimination based on various factors such as race, religion, gender, or disability.

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Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.