Logo of Huzzle

Home

Matches

Explore

Manage

Retail Team Manager

image

Travelex

26d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You must lead diverse teams effectively, communicate well, prioritize great customer service, and have a strong desire to succeed and make a positive impact.
  • You will manage a team, enhance customer service, process foreign exchange transactions, oversee performance, ensure compliance, and implement efficient solutions based on feedback.

Requirements

  • A passion for leading - You’ll know what it takes to galvanise and lead dynamic and diverse teams to deliver on targets and business objectives, putting in place effective processes and procedures to achieve your goals.
  • Great communicator and motivator – You’ll find talking with people and building relationships comes naturally to you. You’ll not only be a great talker, but a good listener who is understanding of people and their needs. We know people perform better when they feel valued and heard.
  • Great customer service matters to you – You know what good service looks like, you understand the ramification of delivering bad service and a poor customer experience, so you make it your goal to deliver exemplary service in every interaction.
  • Desire to succeed – You’ll have the drive and vision to want to make a difference, to enjoy what you do, care about the impact you have and the way you make people feel.

Responsibilities

  • Managing a team of Travel Service Partners ensuring each member of the team strives to deliver the best possible customer experience to every customer who transacts with ASDA Travel Money
  • Nurturing and mentoring the team to maintain high levels of customer service and enable Travel Service Partners to perform to the best of their ability with the best training available
  • Focusing and reviewing customer feedback, service levels and the ability of the Travel Service Partners to implement processes and solutions that improve outputs and achieve objectives
  • Engaging with customers to process all foreign exchange transactions accurately and efficiently
  • Delivering on key performance goals both procedural, operational and customer focused
  • Utilising your keen eye for detail to process daily online FX request and deliveries
  • Implementing and driving best legal practice and regulatory standards whilst adhering to Travelex compliance procedures to ensure operational compliance and efficiency

FAQs

What is the job title for this position?

The job title is Retail Team Manager (Bureau Manager – ASDA Travel Money, Colindale).

What is the salary for this position?

The salary is £26,325.00, with on-target earnings up to 7.5% of the base salary.

What are the working hours for this role?

The role requires 37.5 hours per week, with a variety of shifts between Monday to Sunday.

What benefits are offered for this position?

Benefits include a comprehensive voluntary benefits package, employee wellness programs, a wide range of employee discounts, flexible hours, 25 days holiday (pro-rata), opportunities for bonuses, and a pension plan with Scottish Widows.

What are the key responsibilities of the Retail Team Manager?

Key responsibilities include managing a team of Travel Service Partners, nurturing and mentoring staff, reviewing customer feedback, processing foreign exchange transactions, delivering on performance goals, and ensuring compliance with operational standards.

What skills are necessary for this position?

Necessary skills include strong leadership, excellent communication and motivational abilities, a customer service focus, and a desire to succeed and make a positive impact.

What does the interview process look like?

The interview process includes an initial screening call, an online interview with a numerical and accuracy test, a bureau visit with the Area Manager, and a final offer or feedback based on the interview outcomes.

Does Travelex value diversity and equal opportunity?

Yes, Travelex is an equal opportunity employer and values diversity, stating they do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Where is this role located?

This role is situated on-site in one of the bustling Bureaus located within an ASDA retail store in Colindale.

Is previous experience required for this position?

While specific experience requirements are not mentioned, a passion for leading teams and delivering excellent customer service are essential for this role.

image

Travelex

Finance
Industry
1001-5000
Employees
1976
Founded Year

Mission & Purpose

Travelex is a leading global foreign exchange specialist, providing currency exchange services and international payment solutions. Operating through a network of stores, ATMs, and online platforms, Travelex caters to both individual travellers and businesses. Their goal is to simplify the complexities of foreign exchange, ensuring customers have convenient access to currency services worldwide. Travelex is dedicated to delivering exceptional service, competitive rates, and innovative solutions, making international travel and transactions seamless and efficient.