FAQs
What is the main responsibility of a Retail Team Member?
The main responsibility of a Retail Team Member is to assist the Shop Manager and the team with the day-to-day running of the branch, including taking and paying out bets, maintaining shop standards, and delivering excellent customer service.
What are the working hours for this role?
The Retail Team Member position requires flexibility as our business operates 7 days a week.
What age requirement is there for this position?
You must be over the age of 18 to apply for this position.
What skills are necessary for this job?
A strong eye for detail, adaptability, strong communication skills, and a drive for creating customer relationships are essential skills required for this role.
Is there room for career progression in this role?
Yes, there are two main routes for career progression; you can progress toward management roles or become a product expert, with opportunities in various departments such as Trading, Marketing, HR, and IT.
What employee benefits are offered?
Employee benefits include a Life Assurance Scheme, a matched pension contribution up to 4%, a Bike-to-work scheme, staff competitions, a savings scheme, bonuses and incentives, an Employee Assistance Program, a Refer a Friend Scheme, and wedding and baby gifts.
How is training provided for new staff members?
Training is provided on the job with support from the training and development team, ensuring you gain the necessary knowledge and skills for the role.
Is experience required for this position?
Previous experience is not necessarily required, but a strong desire to learn and develop customer relationships will be beneficial.
Will I be working in a team?
Yes, you will be working as part of a team, assisting the Shop Manager and collaborating with colleagues to provide excellent customer service.