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Retail Trainee Manager

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Majestic Wine

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Oxford

AI generated summary

  • You need retail or hospitality experience, strong customer service skills, problem-solving ability, a can-do attitude, adaptability, communication skills, and a full driving license. Wine knowledge is a plus.
  • You will drive sales, deliver exceptional customer service, manage tasting events, maintain store appearance, and support daily operations while enhancing your wine knowledge and compliance.

Requirements

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities. Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

FAQs

What is the location for the Retail Trainee Manager position?

The position is located in Oxford.

What type of employment is being offered for this role?

This is a permanent position.

What does the Trainee Manager development program entail?

The program is a 12-month development initiative that provides detailed understanding and experience of all operational, service, and leadership standards required to become a future Store Manager at Majestic Wine.

Are there any specific skills or experience required for this role?

Yes, candidates should have experience working in a fast-paced, target-driven retail or hospitality environment and demonstrate the ability to provide exceptional customer service.

Is prior wine knowledge necessary for this position?

While wine knowledge is beneficial, a passion for learning more is essential, as candidates are expected to achieve level 2 & 3 WSET wine qualifications.

What are the working hours for this role?

The working hours are 39 to 45 hours per week.

What employee benefits does Majestic Wine offer?

Benefits include a competitive salary, performance bonus, up to 20% staff discount, career development opportunities, life assurance, pension plan, 29 days holiday, and access to various employee support programs.

How can I apply for the Retail Trainee Manager position?

You can submit your application through the Majestic Wine careers page or the platform where the job is advertised.

Are there opportunities for career progression within the company?

Yes, Majestic Wine is passionate about nurturing internal talent and offers excellent career development opportunities supported by in-house training schemes.

Will I receive training if selected for the role?

Yes, full training will be provided for the first three months, with continued support throughout your career at Majestic Wine.

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Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.