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Retail Trainee Manager

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Majestic Wine

11d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail

AI generated summary

  • You need retail/hospitality experience, exceptional customer service skills, problem-solving ability, self-motivation, communication skills, and a passion for wine learning. Full valid driving license required.
  • You will drive sales, enhance customer service, manage tasting events, maintain store appearance, optimize operations, ensure compliance, and support team development.

Requirements

  • Experience of working as part of a team in a fast-paced, target-driven retail or hospitality environment
  • Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
  • You can prioritise and strategically problem solve in high pressure environments
  • Self-motivated, able to thrive when working alone and as part of a team
  • A can-do attitude with a passion for seeing problems through to solutions
  • Adaptable and resilient to meet the ever-changing demands of our business
  • Excellent communication and time management skills
  • Wine knowledge is beneficial but passion to learn more is essential to pass level 2 & 3 WSET wine qualifications
  • Hold a full UK/EU/EEA driving licence for at least 12 months with no more than 6 penalty points

Responsibilities

  • Drive store performance by maximising sales opportunities.
  • Optimise KPI performance in store by identifying focus KPIs and building plans to improve them and exceed targets.
  • Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases.
  • Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
  • Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in depth knowledge of our range, managing a tasting events programme and executing an enticing and commercially savvy tasting counter.
  • Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
  • Take accountability and pride for the physical appearance and maintenance of your store both internally & externally.
  • Involvement in all operational tasks to establish a thorough understanding of the day-day operations of running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
  • Continuously identify opportunities to make improvements which will optimise the operational running of the store.
  • Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
  • Take ownership of your own development, utilising the support and resources available.
  • Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.

FAQs

What is the job title for this position?

The job title is Retail Trainee Manager.

What type of employment is offered for this role?

This is a permanent position.

What is the primary focus of the Majestic Trainee Manager role?

The role focuses on undergoing a 12-month development program to gain experience in operational, service, and leadership standards necessary to become a future Majestic Store Manager.

What are the key responsibilities of a Trainee Manager at Majestic Wine?

Key responsibilities include driving store performance, delivering exceptional customer service, demonstrating product knowledge, maintaining the store’s appearance, participating in operational tasks, and supporting team members.

What qualifications or experience are required for this position?

Candidates should have experience in a fast-paced retail or hospitality environment, excellent customer service skills, the ability to problem-solve under pressure, self-motivation, and preferably some wine knowledge, though a willingness to learn is essential.

What training will be provided to new hires?

New hires will receive full training for the first three months, with continued support throughout their career at Majestic Wine.

Are there any employee benefits associated with this position?

Yes, benefits include a competitive salary, performance bonuses, staff discounts, career development opportunities, a company pension plan, life assurance, holiday entitlements, and access to wine tasting events, among others.

What is the expected work schedule for this role?

The role requires 45 hours of work per week.

Is wine knowledge mandatory for this position?

Wine knowledge is beneficial, but a passion for learning is essential to attain Level 2 and 3 WSET wine qualifications.

What are the opportunities for career progression within Majestic Wine?

Majestic Wine is passionate about nurturing internal talent, offering career progression supported by excellent in-house training schemes.

Majestic Wine

The UK's largest drinks retailer, helping you discover the wines, beers and spirits you'll love.

Manufacturing & Electronics
Industry
1001-5000
Employees
1980
Founded Year

Mission & Purpose

Majestic is the UK’s largest specialist wine retailer. We began in London more than 40 years ago and today have more than 200 stores nationwide. Our focus is to help our customers discover wines, beers and spirits they'll love. So we always go one step further to ensure they have a fantastic personalised experience in store – whether that's through our in-store tasting counters, expert recommendations, a no-quibble refund guarantee, free glass hire, a carry-to-car service and much more. As the UK's specialist, it's our responsibility to have a market-leading, innovative range. That's why our multi-award-winning buying team is always on the hunt for products that combine real quality with value. And each of our 1,400 wines, beers and spirits has something truly special to offer. We pride ourselves on our friendly, expert colleagues both in the Support Centre and in our stores – our key strength is over 1,000 WSET trained colleagues offering knowledgeable service across all channels. In fact, we’re one of Europe’s biggest wine educators.