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Retail Travel Advisor

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TUI

3d ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Kingston upon Hull

AI generated summary

  • You must have excellent customer service skills, dedication to sales targets, adaptability, teamwork, organizational skills, and the ability to work flexible shifts in a fast-paced environment.
  • You will inspire customers, exceed sales targets, adapt to changes, resolve issues, and utilize technology to create memorable holidays. Engage actively both in-person and virtually.

Requirements

  • Excellent customer service skills with a genuine passion to go above and beyond
  • A strong dedication to achieve goals and sales targets
  • Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
  • Ability to embrace change and adapt to new ways of working
  • A team player who engages and collaborates with our customers and colleagues
  • An organised individual who takes pride in their work and communicates effectively
  • Able to work a varied shift pattern each week in-line with shop opening and closing times.

Responsibilities

  • Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
  • Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
  • You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
  • If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
  • As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

FAQs

What is the location of the Retail Travel Advisor position?

The position is located in Kingston Upon Thames, GBR.

What are the working hours for this role?

The role involves a varied shift pattern, including weekends, bank holidays, and evenings, depending on store requirements.

What is the starting hourly wage for this position?

The starting wage for this position is £13.83 per hour.

Are there opportunities for earning additional income in this position?

Yes, employees can benefit from a commission scheme for exceeding sales targets.

What kind of benefits does TUI offer to Retail Travel Advisors?

TUI offers holiday benefits, discounts, special offers, the ability to purchase additional time off, health and wellbeing support, and a pension scheme.

What skills are required for the Retail Travel Advisor position?

Candidates should have excellent customer service skills, a strong dedication to achieving sales targets, the ability to manage multiple tasks, adaptability to change, teamwork abilities, effective communication, and strong organizational skills.

Is there a requirement for previous experience in travel or retail for this role?

While the job description does not specify a requirement for previous experience, a passion for customer service and sales is essential.

Will there be training provided for new employees?

Yes, TUI provides training on a variety of systems to help new employees enhance their knowledge and skills.

What is the company's stance on diversity and inclusion?

TUI embraces diversity, equity, and inclusion, encouraging everyone to come as they are and recognizing that together, their potential is limitless.

What should I do if I need support during the application process?

If you require any support due to disabilities or impairments, you should inform TUI, as they are committed to assisting candidates in need.

To shape tomorrow's travel we need the brightest minds today.

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

TUI Group is a multinational tourism and travel company based in Germany. They operate a diverse portfolio of travel brands, including tour operators, airlines, cruise lines, and hotels. TUI Group's core business involves offering a wide range of travel services, including package holidays, flights, accommodation, and other travel-related services. Their ultimate mission is to provide exceptional holiday experiences and make travel accessible and enjoyable for their customers. TUI Group's purpose is to create unforgettable moments, inspire exploration, and connect people through the joy of travel. They aim to be a trusted and reliable partner, offering quality and sustainable tourism experiences while contributing positively to the local communities and environments they operate in. TUI Group strives to be an innovative leader in the travel industry, continuously improving their services and embracing digital transformation to meet the evolving needs and preferences of travellers worldwide.

Culture & Values

  • Trusted

    Reliable, consistent quality

  • Unique

    Exclusive, designed around you

  • Inspiring

    Fresh, effortless

Benefits

  • Totally flexible ways of working

  • Pension scheme

  • Private Medical Cover

  • Health Insurance

  • Cycle to Work Scheme

  • Whole host of wellbeing focused activities as part of monthly Wellbeing Days