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Retention Operator

Applications are closed

  • Job
    Full-time
    Entry Level
  • Glasgow

Requirements

  • To Be Successful You Will Be Able To
  • Communicate in a confidential, professional, and appropriate manner
  • Help contribute towards the team's daily workload
  • Liaise directly with customers providing exceptional customer service
  • Maintain, create and make changes in our database
  • Maintain a high consistent quality of work
  • Continually develop your personal skills and knowledge
  • Work on your own initiative and as part of a team

Responsibilities

  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Researching required information using available resources.
  • Providing customers with the organization’s service and product information.
  • Processing booking, orders, and service plan requested by the customers.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Completing call notes and call reports as necessary and updating them in the CRM.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Recording details of comments, inquiries, complaints, and actions taken.
  • Managing administration, communicating and coordinating with internal departments.
  • Other duties as assigned.

FAQs

What are the working hours for the Retention Operator position?

The working hours are Monday to Thursday from 9:00 am to 5:30 pm, and Friday from 8:30 am to 5:00 pm.

Where is the location of the job?

The job is based in Hamilton.

What are the main duties of a Retention Operator?

Main duties include answering customer calls, responding to inquiries and complaints, processing bookings and orders, managing documentation in the CRM, and liaising with internal departments.

What skills are needed to be successful in this role?

Successful candidates will need to communicate professionally, provide exceptional customer service, maintain accurate records, work independently and as part of a team, and continually develop personal skills.

What benefits does Park's Motor Group offer to employees?

Employees receive access to a pension scheme, introductory scheme for colleagues, discounts on new and used cars, and a death in service benefit.

What support is available for employees and their families?

There are various support options including discounted servicing, a subsidized car purchase scheme, an Employee Assistance Programme, 24/7 remote GP access, mental health support, savings and discounts, and wellbeing assistance.

How can I apply for the Retention Operator position?

Interested candidates should submit their application through the company’s hiring platform or contact HR for more details.

Is experience in customer service required for this role?

While previous experience in customer service is beneficial, strong communication skills and a willingness to learn are also highly valued.

Are there opportunities for career advancement in this position?

Yes, there are opportunities for personal development and career advancement within the organization, as employees are encouraged to enhance their skills and knowledge.

What type of training will be provided?

New hires will receive comprehensive training on company processes and systems to ensure they are well-equipped to succeed in their role.

Automotive
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Park’s Motor Group is a private family-owned business which takes great pride in being Scotland’s leading independent motor group. Our dealerships cover a diverse range of manufacturers including; Bentley, BMW, BMW Motorrad, Dacia, Ford, Honda, Hyundai, Jaguar, Kia, Lamborghini, Land Rover, Lexus, Lotus, Maserati, Mazda, McLaren, MG, MINI, Nissan, Renault, Skoda, Suzuki, Toyota, Volvo and Volkswagen Aftersales. With an impressive range of vehicles and services at locations throughout Glasgow, Lanarkshire, Ayrshire, West Lothian, Fife, The Highlands, The Scottish Borders, Stirlingshire, Aberdeenshire, Perthshire, Arbroath, Brechin and North East Yorkshire, there is simply no comparison to Park’s Motor Group in the Scottish motoring industry.