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Rezeptionist (m/w/d)

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Radisson Hotel Group

18d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • Frankfurt

AI generated summary

  • You have reception experience (preferred), speak German and English, adapt quickly to IT systems, are a team player, solution-oriented, and passionate about positively impacting others.
  • You will ensure exceptional guest service from arrival to departure, manage check-in/check-out, respond to guest concerns with empathy, and support an efficient reception workflow.

Requirements

  • Erfahrungen an der Rezeption sind von Vorteil, aber kein Must-Have
  • Du sprichst Deutsch und Englisch
  • Du kannst dich schnell in die Nutzung von IT-Systemen einfinden
  • Du bist ein Team Player und möchtest Teil eines Teams sein, das hart arbeitet, sich gegenseitig unterstützt und dabei auch den Spaß nicht zu kurz kommen lässt
  • Du bist lösungsorientiert und stellst dich jeder Herausforderung
  • Du brennst dafür, einen positiven Einfluss auf deine Mitmenschen zu haben – sowohl auf Gäste als auch auf deine Mitarbeiter

Responsibilities

  • Du arbeitest im Herzstück unseres Hauses – unserer erstklassigen Rezeption – und stellst als Teil des Teams sicher, dass unsere Gäste von der Ankunft bis hin zur Abreise jederzeit außergewöhnlichen Service erhalten
  • Du trägst zum optimalen Arbeitsablauf der Rezeption bei und gewährleistest mit dem Team die Erfüllung aller Aspekte der Guest Experience
  • Du zeigst Geduld und Empathie und reagierst schnell auf Gästeanliegen
  • Du kümmerst dich nicht nur um Check-In und Check-Out, sondern um alles, was dazwischen liegt

FAQs

What is the job title for this position?

The job title is Front Office Agent / Rezeptionist (m/w/d).

What are the main responsibilities of this role?

The main responsibilities include providing exceptional service at the reception, ensuring a smooth workflow, addressing guest concerns with patience and empathy, and managing check-in and check-out procedures.

Is prior experience required for this position?

Experience at the reception is advantageous but not a must-have.

What languages are required for this job?

You need to speak German and English.

What type of contract will I receive?

You will receive an indefinite employment contract.

What are the benefits offered to employees?

Benefits include team rates for friends and family in Radisson Hotels, discounts on food and beverages, free meals in the employee restaurant, extra paid day off for your birthday, bonus payments, various training programs, and career opportunities.

Does the hotel provide support for relocation?

Yes, the hotel offers free accommodation for the first month if you are moving from another city.

Are there career advancement opportunities available?

Yes, there are diverse career opportunities available worldwide in more than 1100 hotels.

What kind of training is provided for new employees?

New employees have access to more than 2000 online training courses through the Radisson Academy.

What is the company culture like at Radisson Hotel Group?

The company culture is centered around the “Yes I Can!” service mentality, valuing teamwork, support, and fun while delivering exceptional guest experiences.

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Radisson Hotel Group

Travel & Leisure
Industry
10,001+
Employees

Mission & Purpose

Radisson Hotels is a global hospitality company that operates a portfolio of hotel brands ranging from luxury to economy, providing accommodations, dining, and event facilities to travellers worldwide. With hotels in key locations, they cater to both business and leisure guests, offering services and amenities designed for comfort, convenience, and memorable experiences. Radisson Hotels' ultimate mission is to deliver exceptional hospitality by creating positive, personalised experiences for every guest. Their purpose is to be a trusted and preferred hotel brand by consistently providing high-quality service and comfort across their global properties, enhancing guest satisfaction and loyalty.