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Route Service Representative

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Krispy Kreme

20d ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Hospitality & Retail
  • Bronx
    Remote

AI generated summary

  • You need a valid driver's license, reading/writing skills, a high school diploma or GED, be 21+, and ideally have route delivery, customer service, and commercial driving experience.
  • You will deliver doughnuts, ensure excellent customer service, load and unload product, maintain vehicle cleanliness, follow traffic rules, and lift up to 75 pounds using equipment as needed.

Requirements

  • - A valid driver’s license is needed to get the job
  • - Reading and writing proficiency are a must since you’ll be validating product orders, reading boxes and labels, and reading and comprehending road signs, and vehicle dashboard/instrument panel cues
  • - You’ll need a high school diploma / equivalency or GED and be 21 years of age or older
  • - It’s extra awesome if you have prior experience with route deliveries, customer service, handheld devices for inventory, and driving experience with a commercial vehicle

Responsibilities

  • You will deliver doughnuts to various Krispy Kreme shops or even to customers on occasion
  • Great customer service, teamwork and communications skills are needed for creating professional relationships with the team at each shop
  • Your daily routine will also include loading product onto your vehicle while cross-referencing your shuttle delivery orders
  • Using good driving decisions is the first step to preventing accidents, as are adhering to traffic rules and regulations, and reporting all moving violations and accidents involving injury or property damage
  • Keeping your vehicle clean is part of the deal, as is performing routine maintenance checks like checking the oil level and of course reporting any concerns to your Supervisor so they can be fixed
  • You’ll need to be able to lift a decent amount of weight, up to 75 pounds at times
  • We have hand-trucks and carts to push and pull products up and down ramps or lift gates, on sidewalks and through store isles

FAQs

What is the main role of a Route Service Representative at Krispy Kreme?

The main role of a Route Service Representative is to deliver fresh and delicious doughnuts to various Krispy Kreme shops and occasionally to customers, while providing excellent customer service and building professional relationships with the team.

What are the physical requirements for the Route Service Representative position?

The position requires you to drive, sit, reach, bend, stand, carry, push, pull, grasp, and lift, with the ability to lift weights up to 75 pounds. You will use hand-trucks and carts to assist with moving products.

Is prior experience required for this job?

While not mandatory, it is considered extra awesome if you have prior experience with route deliveries, customer service, using handheld devices for inventory, and driving commercial vehicles.

What qualifications do I need to apply for this position?

You need a valid driver’s license, reading and writing proficiency, and a high school diploma or GED. Additionally, you must be 21 years of age or older.

What is the hourly wage for the Route Service Representative position?

The wage for a Route Service Representative is $22.00 per hour.

Are there any specific working conditions I should be aware of?

Yes, you will be exposed to both indoor and outdoor environments, and you will need to engage in various physical activities related to driving and product handling.

Will I need to perform vehicle maintenance in this job?

Yes, keeping your vehicle clean and performing routine maintenance checks, such as checking oil levels, are part of the responsibilities, along with reporting any concerns to your Supervisor.

Do I need to have a commercial driver's license to apply?

A commercial driver's license is not required, but having prior driving experience with a commercial vehicle is considered a plus.

How important is customer service in this role?

Customer service is extremely important in this role, as creating professional relationships with the team at each shop and delivering an awesome experience is a key responsibility.

What type of environment will I be working in as a Route Service Representative?

You will be working in both indoor and outdoor environments, primarily involved in delivering doughnuts and interacting with various shops and customers.

Krispy Kreme

Home of the Original Glazed Doughnut. 🍩 & ☕ since 1937.

Retail & Consumer Goods
Industry
10,001+
Employees
1937
Founded Year

Mission & Purpose

Krispy Kreme is a global doughnut company and coffeehouse chain known for its signature hot, fresh doughnuts, particularly the Original Glazed. The company focuses on creating joyful experiences by providing delicious treats and exceptional service. Krispy Kreme aims to bring smiles to faces through its high-quality products, community engagement, and memorable customer interactions with their ultimate mission to make the most awesome doughnuts on the planet every single day. With a commitment to freshness and quality, they strive to make every doughnut experience delightful and special.

Culture & Values

  • Make it Great

    We are masters of our craft, believing that awesomeness is not an act but a habit. We learn, we teach, and we share to grow our peeps and create our path, making our own destiny. We take pride in our wins yet we don’t take ourselves too seriously. We embrace the magic that is Krispy Kreme.

  • Make it Count

    We may be a global iconic brand, but we behave like a start-up, adaptable and looking toward the future. We think and act like owners because our passion means we’re personally invested in the success of our business. We care about holding true to our word, we own the outcomes. We love to recognize success stories, and always deliver kudos for positive change.

  • Make it with Heart

    Our greatest strength is the unique perspective of every Krispy Kremer. That’s why we respect all opinions and appreciate our differences. The care, passion, and heart that we bring to everything we do is what drives us to inspire customer wonder and love our communities, locally and across the globe.