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Stericycle

10d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Logistics
  • Dublin

AI generated summary

  • You need a degree or relevant experience, transport/logistics background, routing skills, customer service orientation, fleet maintenance knowledge, Excel/Word proficiency, and strong organizational skills.
  • You will manage routing, resolve service issues, optimize schedules, liaise with sales, support customer service, and ensure compliance with traffic planning and maintenance requirements.

Requirements

  • College or University Degree or relevant business experience.
  • Routing (ARP) or similar.
  • Previous experience within a transport / logistics organization is required.
  • Balancing of routes on a day to day basis in a multi drop environment.
  • Multiple truck/customer operation over a large geographic area.
  • Customer Service Orientation via phone.
  • Fleet Maintenance.
  • Proficient in Excel and Word.
  • Is required to have good geographical knowledge of his/her geographic area of responsibility.
  • Must have working knowledge of driver hours regulations.
  • Knowledge of Health and Safety requirements.
  • Must have good organizational skills of self and others.
  • Effective communication skills.
  • Must have excellent IT skills.
  • Must have the ability to work under pressure and react quickly to customer requirements.
  • Must have excellent customer service skills and a commercial understanding.
  • A clear CRB check is required.

Responsibilities

  • Plans and manages Shred-it auto routing system for clients.
  • Keeps overtime to a minimum according to the company targets ensuring the cost-effective deployment of resource.
  • Resolves service problems in accordance within set deadlines.
  • Managing all incoming collection schedules by entering onto systems and validating the content against collection point criteria whilst identifying any potential issues.
  • Route audits of client calls so as to ensure maximum optimization of return on assets and client satisfaction.
  • Ensuring fleet management with regards to availability for daily routing, incoherence with maintenance provider and Shred-it mechanic.
  • Liaison with Sales Team with regards to both current and new customer requirements.
  • Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner.
  • Ensuring all traffic planning activity is undertaken in line with legislative requirements and using all appropriate IT systems.
  • Prepares and distributes daily work schedules for CSR’s (using ARP systems).
  • Provides sales support for customer scheduling as required.
  • Ensures that Customer Service Representatives are supported early mornings and late afternoons.
  • Review CSR Log Sheets daily and take corrective action as appropriate.

FAQs

What is the main purpose of the Router position at Stericycle?

The main purpose of the Router position is to coordinate the transport operations of the Ireland services centre, ensuring efficient use of cost-effective methodologies to meet the needs of the network and the customer.

What qualifications do I need to apply for the Router position?

You need a College or University Degree or relevant business experience.

What kind of experience is required for this job?

Previous experience within a transport or logistics organization is required, specifically routing (ARP) or similar, and managing multiple truck/customer operations over a large geographic area.

What are the key responsibilities of the Router role?

Key responsibilities include planning and managing the routing system, resolving service problems, managing collection schedules, performing route audits, ensuring fleet management, and providing customer service support.

What skills are essential for the Router position?

Essential skills include strong organizational skills, effective communication skills, proficiency in Excel and Word, excellent IT skills, and a good geographical knowledge of the area of responsibility.

Is a CRB check required for this position?

Yes, a clear CRB check is required for this position.

What benefits does Stericycle offer to its employees?

Stericycle offers a contributory pension scheme, life insurance, access to the SteriCares employee support fund, annual performance-related pay reviews, a referral scheme, and a flu and eye test voucher, among other benefits.

How does Stericycle ensure customer service in the Router role?

Ensuring a high level of customer service and communication is a key responsibility of the Router role, including timely responses to all information requests and supporting Customer Service Representatives.

Are there opportunities for self-development at Stericycle?

Yes, Stericycle provides access to Stericycle University, which is an online library for self-development and learning.

Is the Router position open to individuals with disabilities?

Yes, the Router position is open to people with disabilities, and Stericycle will consider requests for workplace accommodations in accordance with its policies and local laws.

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Stericycle

Science & Healthcare
Industry
10,001+
Employees
1989
Founded Year

Mission & Purpose

Stericycle is the industry-leading compliance company for healthcare organizations, patients, and commercial businesses of every size—serving customers in the U.S. and 16 countries worldwide. Our suite of essential services helps our clients properly dispose of potentially harmful medical waste, shred confidential information, and protect their trusted patient and customer relationships. And we provide these services in a safe, responsible, and sustainable way that’s good for people and the planet. Every day, we protect what matters so you can work in a safer environment, live in a healthier community, and enjoy the world around you knowing your health and well-being are protected.

Culture & Values

  • We Strive for Excellence

    We go above and beyond to deliver exceptional results, challenge the status quo, and constantly innovate.

  • We Are United—One Team. One Goal.

    We deliver the strongest impact when we collaborate, harnessing the collective strengths, ideas, and expertise of our global team members to achieve great things.

  • We Do the Right Thing

    We hold ourselves to the highest ethical standards. Integrity is our compass, and accountability our true north.

  • We Protect the Environment

    We work tirelessly to safeguard our earth, human health, and quality of life in communities around the world.

  • We Are Customer Driven

    We deliver value to our customers through safe, compliant, and sustainable solutions. We never stop working to win the trust of our customers.

  • We Commit to Safety Always

    We are committed to the safety and well-being of our team members and strive daily for a workplace with zero incidents and injuries.

  • We Embrace Diversity and Inclusion

    We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve.