FAQs
What is the primary responsibility of a Safety and Security Manager?
The primary responsibility of a Safety and Security Manager is to manage all aspects of security, safety, and risk management processes for assigned hotels to ensure a safe experience for guests and members.
What specific tasks will I be responsible for in this role?
You will be responsible for managing guest accident/incident records, guiding investigations related to criminal activities, overseeing health and safety compliance, analyzing accident data, providing training, and conducting audits to confirm adherence to safety standards.
What qualifications are required for the Safety and Security Manager position?
A minimum of five years of experience in security or a related field within the hospitality industry is required, along with effective time management, supervisory skills, and good communication abilities. A high school diploma or equivalent is also necessary.
Are there any preferred qualifications for this position?
Yes, preferred qualifications include a university degree in security and safety, knowledge of safety regulations, and prior experience with Hilton Security and Safety standards.
What skills are essential for succeeding in this role?
Essential skills include strong decision-making ability, communication proficiency, positive attitude, flexibility, effective time management, and the capacity to handle pressure and complex situations.
Will this role require interaction with law enforcement?
Yes, the Safety and Security Manager will liaise with local enforcement officials for statutory inspections and accident investigations.
What type of training will I be expected to provide?
You will be expected to train managers, supervisors, and colleagues on safety issues and support their personal development by identifying individual training needs.
Is prior experience in fire safety management necessary for this role?
While specific experience in fire safety management is not explicitly required, knowledge and experience in fire safety management and risk assessment are advantageous.
What does Hilton value in its employees?
Hilton values a positive attitude, effective communication, adaptability in various work situations, and a commitment to providing exceptional guest experiences as part of its team.
What are some of the sequences that may lead to reducing guest complaints related to safety?
Actively implementing safety risk management practices, conducting regular audits, providing thorough training, and maintaining high safety standards can help reduce guest complaints related to safety and fire safety.