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Safety Investigation Specialist I - German Speaker

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Uber

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations

AI generated summary

  • You must be fluent in German and English, have customer support and safety experience, strong communication skills, and be available for rotating shifts. Crisis or law enforcement background preferred.
  • You will respond to urgent incident cases, document reports, support affected parties, ask detailed questions, and categorize incidents for further investigation.

Requirements

  • 1. Fluent in German, and good knowledge of English (written and spoken)
  • 2. Customer support experience
  • 3. Availability to work in rotating shifts from Monday to Sunday (essential)
  • 4. Strong EQ, emotional regulation, strong written and verbal communication, problem-solving, critical thinking
  • 5. Strong sense of responsibility, demonstrating reliability, integrity, and a commitment to maintaining high standards of professionalism in all aspects of work.
  • 6. Safety experience
  • 7. Executional excellence
  • 8. Crisis center, law enforcement or social work experience.

Responsibilities

  • Respond to high volume, live queue of sensitive incident inbound cases. Mainly L1/L2, and part of L3/L4 urgent contacts
  • Report & document issues with reporting parties using various platforms
  • Master multiple knowledge base and contact management systems
  • S1+ under direct supervision, reviews incoming urgent and critical incidents and acts as a first responder in a reported incident
  • Respond to driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents/accidents that occur in connection with the platform
  • Appropriately support reporting parties, ask thorough questions in order to sufficiently understand the details of the incident, establish an empathetic relationship, and ensure thorough documentation of the conversation
  • Categorize incidents/accidents with appropriate contact types for the Special Investigations Unit to further investigate.

FAQs

What is the primary role of a Safety Investigation Specialist I?

The primary role is to efficiently and effectively handle critical incidents, ensuring top results in customer service, accuracy, and timely case resolution.

Is fluency in German a requirement for this position?

Yes, fluency in German is essential, along with a good knowledge of English (both written and spoken).

What kind of experience is required for this position?

Customer support experience is required, while experience in safety, crisis centers, law enforcement, or social work is preferred.

What are the working hours for this job?

You will need to be available to work in rotating shifts from Monday to Sunday.

What skills are important for this role?

Strong emotional intelligence (EQ), emotional regulation, written and verbal communication skills, problem-solving, and critical thinking are important for this role.

Will I be required to document incidents and communicate with various stakeholders?

Yes, you will report and document issues with reporting parties using various platforms and communicate with driver-partners, riders, eaters, couriers, claimants, third parties, and stakeholders related to incidents.

Is this position focused on any specific type of incidents?

Yes, this position primarily deals with high severity incidents related to the platform, specifically classifying and assisting with urgent and critical incidents.

Do I need to have previous safety experience to apply?

While safety experience is preferred, it is not a strict requirement. Customer support experience is essential for the role.

Will I be trained for this position?

Yes, new hires will undergo training to master multiple knowledge base and contact management systems, as well as learn the processes involved in incident investigation.

What does it mean to be an S1+ under direct supervision?

As an S1+ under direct supervision, you will review incoming urgent and critical incidents and act as a first responder to reported incidents, with guidance provided by your supervisors.

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Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness