Safety, Quality, and Patient Experience {SQPE) Specialist II

Cleveland Clinic

8d ago

Job
Full-time
Senior Level
Research & Development
Healthcare
Fort Lauderdale

AI generated summary

You need a bachelor's degree, 7 years of related experience, certification in patient safety or quality, and knowledge of safety best practices. Preferred: master's degree, RN, and process improvement certification.
You will coordinate quality improvement initiatives, analyze performance data, educate staff, manage projects, and ensure compliance with safety and patient experience standards.

Requirements

Minimum qualifications for the ideal future caregiver include:
Bachelor’s degree in nursing, healthcare administration, business, engineering or a related field.
Seven years of related experience with safety, quality, patient experience and performance improvement programs or related healthcare experience.
Certified Patient Safety Professional or Certified Professional in Healthcare Quality.
Experience working with Joint Commission, HFAP and CMS survey process, preferably in a leadership/coordination role.
In-depth knowledge of patient safety best practices, joint commission standards and conditions of participation.
Familiarity with basic statistical analysis, continuous improvement tools and change management techniques.
Preferred qualifications for the ideal future caregiver include:
Master’s degree.
Registered Nurse (RN).
Clinical experience. This will substitute three years of SQPE experience.
Healthcare Accreditation Certification Program (HACP) or Certified Joint Commission Professional (CJCP).
Process Improvement certification (Lean, Six Sigma, etc.).
Certified in Infection Control (CIC).
Certified Patient Experience Professional (CPXP).
Demonstrated knowledge of group facilitation, team building, teaching, analysis and project management.
Physical Requirements:
Ability to communicate and exchange accurate information.
Ability to perform work in a stationary position for extended periods.
Ability to work with physical records or operate a computer or other office equipment.
In some locations, ability to travel throughout the hospital system.
In some locations the ability to move up to 25 lbs.
Personal Protective Equipment:
Follow standard precautions using personal protective equipment as required.

Responsibilities

Direct safety, quality, and experience work within the assigned scope of responsibility.
Coordinate and implement improvement initiatives.
Partner with clinical leadership to set objectives and key results.
Coordinate with cross functional stakeholders to ensure compliance with all standards and favorable performance on safety, quality, utilization, and experience metrics.
Participate in engraining the safety, quality, and experience requirements as outlined by regulatory and accreditation bodies.
Manage performance improvement regarding SQPE with all departments providing patient care.
Act as an accountable partner for all clinical areas within their areas of responsibility.
Understand and implement elements of performance as outlined by regulations, bylaws, and rules and regulations established by the medical staff.
Act as the primary resource for caregivers to facilitate overall operations of programs.
Develop meaningful quality assurance activities with clinical leadership to establish when a deviation in standard practice has occurred.
Analyze performance data and participate in improvement strategy development.
Act as a consultant in educating and evaluating clinical and support department caregivers regarding quality management regulations and standards of care.
Support medical staff quality assurance activities such as peer review, ongoing professional practice evaluation, and focused professional practice evaluation.
Develop and assure processes to monitor performance and identify where intervention is needed.
Incorporate regulatory and accreditation standards into improvement activities around SQPE.
Collaborate on development of required plans such as the performance improvement plan, safety plan, infection control plan, and others as required by governance.
Incorporate enterprise priorities and regulatory requirements and benchmarks ensuring alignment to one standard of care across locations.
Drive continuous improvement activity around quality, safety and patient experience priorities and coordinate improvement projects.
Facilitate dashboard reviews, data analysis and decision-making from data.
Identify and address root causes to lead to sustainable improvement.
Manage improvement projects, stakeholder relationships, project risks and project changes.
Lead projects leveraging advanced continuous improvement and project management tools.
Coach smaller improvement teams to success with their quality improvement projects at the local level.
Report on medical errors and near misses, as well as corrective actions taken.
Oversee the management and use of medical error information.
Apply the Cleveland Clinic cause analysis process to identify key factors that lead to failures in SQPE.
Apply common cause analysis identification to safety events.

FAQs

What are the primary responsibilities of the Safety, Quality, and Patient Experience Specialist II?

The primary responsibilities include directing safety, quality, and experience work, coordinating improvement initiatives, partnering with clinical leadership, managing performance improvement, analyzing performance data, and facilitating various quality assurance activities.

Is a nursing background preferred for this position?

Yes, a nursing background is strongly preferred for this role.

What educational qualifications are required for the ideal candidate?

The ideal candidate must have a Bachelor’s degree in nursing, healthcare administration, business, engineering, or a related field.

How many years of related experience are necessary for this position?

A total of seven years of related experience with safety, quality, patient experience, and performance improvement programs or related healthcare experience is required.

What certifications are preferred for this role?

Preferred certifications include Certified Patient Safety Professional, Certified Professional in Healthcare Quality, Healthcare Accreditation Certification Program (HACP), Certified Joint Commission Professional (CJCP), and Process Improvement certification (Lean, Six Sigma, etc.).

What is the working schedule for this position?

The working schedule for this position is from 8:00 am to 4:30 pm.

What is the pay range for this position?

The pay range for this position is between $30.41 and $46.38 per hour.

Are there any physical requirements for the role?

Yes, the physical requirements include the ability to communicate accurately, perform work in a stationary position for extended periods, work with physical records or operate office equipment, and potentially move up to 25 lbs. in some locations.

Does the role require knowledge of regulatory and accreditation standards?

Yes, in-depth knowledge of patient safety best practices, Joint Commission standards, and conditions of participation is required for this role.

Can a candidate with clinical experience substitute for some of the SQPE experience?

Yes, clinical experience can substitute for up to three years of SQPE experience.

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Cleveland Clinic, located in Cleveland, Ohio, is a not-for-profit, multispecialty academic medical center that integrates clinical and hospital care with research and education. Founded in 1921 by four renowned physicians with a vision of providing outstanding patient care based upon the principles of cooperation, compassion and innovation, Cleveland Clinic has become one of the largest and most respected hospitals in the country. Cleveland Clinic facilities can be found throughout Northeast Ohio, as well as around the country and world including: Cleveland Clinic Florida Cleveland Clinic Canada Cleveland Clinic Abu Dhabi Cleveland Clinic Lou Ruvo Center for Brain Health - Las Vegas Cleveland Clinic health system includes eight regional hospitals, 16 family health centers, a children's hospital for rehabilitation and one affiliate hospital. Cleveland Clinic is accredited by The Joint Commission, the nation’s largest accreditor of healthcare organizations. Our family health centers offer: Outpatient care Primary care Numerous subspecialties Numerous locations All of our hospitals, family health centers, outpatient clinics and home healthcare programs are also accredited by The Joint Commission under its hospital accreditation program.