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SAINT LAURENT Client Advisor (Selfridges Manchester)

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Saint Laurent

1mo ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Manchester

AI generated summary

  • You should have retail or luxury service experience, a passion for fashion, strong teamwork, adaptability to technology, and excellent communication skills in English and local language.
  • You will engage clients, anticipate needs, drive sales performance, create personalized experiences, communicate authentically, and support team operations while adhering to company policies.

Requirements

  • A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
  • Have personal taste and passion for the fashion culture, like to create personalized looks
  • Have a natural business mindset and an entrepreneurial spirit
  • Open-minded and looking for a company valuing audacity and authenticity
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, learns fast with new technologies
  • Motivation to work in a fast-paced environment, able to multitask & prioritize
  • Proactive, enthusiastic, & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language
  • Embrace change and see it as an opportunity to grow and develop

Responsibilities

  • Provide an outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and authentic way, with clients and colleagues
  • Effectively use all the available tools to optimize business opportunities
  • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Adhere to all company policies and operational procedures and follow them

FAQs

What is the role of a Client Advisor at Saint Laurent?

The Client Advisor actively contributes to store sales and key performance indicators by providing a unique, memorable, and sophisticated experience to all clients while supporting the management team and upholding the Maison's values and standards.

What are the main responsibilities of a Client Advisor?

Client Advisors are responsible for providing outstanding client service, cultivating a client portfolio, exceeding sales and KPI goals, creating personalized fashion looks, communicating authentically, and supporting both front and back-of-house teams.

What type of experience is preferred for this role?

A preferred professional experience is in providing high-quality service focused on client expectations, ideally in fashion and accessory retail, customer service, or luxury hospitality.

What qualities are sought in a candidate for this position?

Candidates should have a passion for fashion, a natural business mindset, strong team spirit, adaptability to technologies, motivation to work in a fast-paced environment, and excellent communication skills.

Are there any language requirements for this role?

Yes, excellent written, oral, and listening skills in English and the local language are required.

Is documentation or adherence to company procedures important in this role?

Yes, Client Advisors must adhere to all company policies and operational procedures.

What type of work schedule can be expected for this position?

The position is full-time with a regular work schedule.

When is the expected start date for this position?

The expected start date is September 9, 2024.

Does Saint Laurent value diversity in its workforce?

Yes, Saint Laurent is committed to building a diverse workforce and welcomes applications from all qualified candidates regardless of their background.

What is the company policy on opportunity for career development?

Saint Laurent embraces change and sees it as an opportunity for growth and development, promoting a workplace culture that values audacity and authenticity.

Saint Laurent

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Yves Saint Laurent (YSL) is a renowned luxury fashion brand known for its sophisticated and innovative designs in clothing, accessories, fragrance, and beauty products. Founded by French fashion designer Yves Saint Laurent in 1961, the brand has become synonymous with elegance, style, and modernity. With a rich heritage and a commitment to creativity and craftsmanship, Yves Saint Laurent continues to be a leading force in the global fashion industry.