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Sales Advisor - 12 hours

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The White Company

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You should have a strong retail or customer service background, excel at identifying customer needs, answer product questions, and demonstrate passion for enhancing the shopping experience.
  • You will provide excellent customer service, address product queries, ensure timely mail orders, and capture customer data to enhance loyalty and expand the database.

Requirements

  • With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
  • You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty.
  • You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.

Responsibilities

  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.

FAQs

What is the job title for this position?

The job title is Sales Advisor for 12 hours.

What kind of background is preferred for this role?

A strong retail sales or customer service background is preferred for this role.

What will my main responsibilities be as a Sales Advisor?

Your main responsibilities will include providing excellent customer service, identifying customer needs, answering product-related questions, completing mail orders efficiently, and capturing customer data to encourage loyalty.

What benefits does The White Company offer?

The White Company offers a 50% discount on products, 20 days holiday rising to 25 during service, a Volunteer Day, discretionary bonus scheme, wellness discounts, pension scheme enrolment, money management app access, life assurance after probation, and social events throughout the year.

Is The White Company committed to equality and diversity?

Yes, The White Company is committed to creating an inclusive culture that celebrates diversity and ensures that everyone can bring their authentic selves to work.

What is The White Company's sustainability commitment?

The White Company is committed to building a sustainable legacy that reflects in everything they do, aiming for a brighter future for people and the planet.

Do Sales Advisors have the opportunity to provide customer insights?

Yes, as a Sales Advisor, you will take every opportunity to capture customer data to help expand the database and encourage customer loyalty.

What qualities are important for success in this role?

Passion, dedication to going the extra mile for customers, resourcefulness, and the ability to take on multiple tasks are important qualities for success as a Sales Advisor.

Will I receive training for this position?

While the job description does not specify training details, new employees typically receive training in customer service and product knowledge to excel in their roles.

How does the company celebrate employee contributions?

The company celebrates employee contributions through various benefits, social events, and a discretionary bonus scheme based on performance.

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The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.