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Sales Advisor

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The White Company

1mo ago

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • London

AI generated summary

  • You should have a strong retail or customer service background, passion for customer satisfaction, multitasking ability, product knowledge, and skills in data capture for customer loyalty.
  • You will provide exceptional customer service, address product inquiries, ensure timely mail orders, and capture customer data to enhance loyalty and expand the database.

Requirements

  • - Strong retail sales or customer service background
  • - Passionate and dedicated to going the extra mile for customers and the team
  • - Willing to take on multiple tasks
  • - Ability to identify customer needs and answer product-related questions
  • - Ability to respond to queries on product’s price, features, and benefits
  • - Ability to complete customers’ mail orders efficiently and on time
  • - Ability to capture customer data to expand TWC database and encourage customer loyalty

Responsibilities

  • Provide excellent customer service and surpassing customer expectations at every opportunity
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits
  • Ensure that all customers’ mail orders are completed efficiently and on time
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty

FAQs

What is the main responsibility of a Sales Advisor at The White Company?

As a Sales Advisor, your main responsibility is to provide excellent customer service and ensure a superb shopping experience for customers, while also identifying their needs and encouraging customer loyalty.

What qualifications are needed for this role?

A strong retail sales or customer service background is preferred for this role.

What are the benefits offered to Sales Advisors?

Benefits include a 50% discount on products, 20 days holiday rising to 25 during service, a Volunteer Day, potential annual discretionary bonus, access to various discounts via the Perk Place Benefits Platform, automatic enrolment in the Group Personal Pension scheme, and access to the Wagestream Money Management app.

Is there a probation period for new Sales Advisors?

Yes, there is a probation period, after which employees will be covered by the company's life assurance plan.

Does The White Company promote diversity and inclusion?

Yes, The White Company is committed to creating an inclusive culture that celebrates a diversity of backgrounds and identities, and ensures everyone feels they belong.

Are there opportunities for community involvement as a Sales Advisor?

Yes, employees are given a Volunteer Day to work with a charity of their choice.

What is the work culture like at The White Company?

The work culture focuses on providing exceptional customer service, valuing employee contributions, and maintaining a supportive environment that encourages teamwork and individual growth.

How is customer data managed?

Sales Advisors are encouraged to capture customer data to expand the TWC database and foster customer loyalty.

What can I expect during the hiring process?

The hiring process will include a focus on the company's commitment to equality and diversity, ensuring that all candidates feel valued and respected.

The White Company

Retail & Consumer Goods
Industry
1001-5000
Employees
1994
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.