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Sales Assistant

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Mulberry England

Sep 10

  • Job
    Full-time
    Entry, Junior, Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Manchester
  • Quick Apply

AI generated summary

  • You must be customer-focused, team-oriented, curious about business, environmentally conscious, and passionate about fashion, delivering a memorable experience and building relationships.
  • You will create a welcoming environment, enhance customer experience, maintain relationships, support sustainability, and collaborate with your team while promoting equity and operational excellence.

Requirements

  • What we need from you:
  • You will always be customer focused:
  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be responsible:
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • You will be environmentally conscious:
  • You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  • You are:
  • Engaging
  • Agile
  • Curious
  • In love with fashion!

Responsibilities

  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

FAQs

What is the job title for this position?

The job title for this position is Sales Assistant, referred to as 'Experience Expert' at Mulberry.

What are the core values of Mulberry?

The core values of Mulberry are Be Bold, Be Open, Be Responsible, and Be Imaginative.

What is the main responsibility of a Sales Assistant at Mulberry?

The main responsibility is to create truly memorable experiences for all customers by using product knowledge and storytelling to foster long-lasting relationships.

What qualities should a candidate possess to be successful in this role?

A successful candidate should be engaging, agile, curious, and passionate about fashion.

What kind of training opportunities are available for this position?

Training and development opportunities include full access to LinkedIn Learning.

Are there any employee benefits included with this role?

Yes, benefits include a competitive salary, bonus, product allowance, staff discount, an extra day off for birthdays, pension contributions, and life assurance.

How does Mulberry promote sustainability in this role?

Mulberry encourages Experience Experts to contribute to decreasing the company's carbon footprint and promote a greener, more sustainable future.

How does Mulberry ensure a welcoming environment for its customers?

Experience Experts are committed to creating a fun and welcoming environment and delivering an engaging and memorable customer experience.

Is Mulberry an equal opportunities employer?

Yes, Mulberry is an equal opportunities employer and is passionate about hiring and developing the best talent based solely on qualifications and skills.

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Mulberry England

Crafting beautiful leather goods that are made to last.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet.