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Sales Assistant

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Mulberry England

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Chester
  • Quick Apply

AI generated summary

  • You must be customer-focused, engaging, eco-conscious, a team player, and eager to learn about products and fashion while promoting equity and sustainability.
  • You will create a welcoming environment, deliver memorable customer experiences, build relationships, learn about products, collaborate with the team, and promote sustainability and equity.

Requirements

  • You will always be customer focused:
  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  • You are:
  • Engaging
  • Agile
  • Curious
  • In love with fashion!

Responsibilities

  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

FAQs

What is the job title for this position?

The job title is Sales Assistant, also referred to as 'Experience Expert'.

What type of company is Mulberry?

Mulberry is the largest maker of luxury leather goods in the United Kingdom, with a contemporary take on British heritage and a focus on responsible craft.

What is the commitment of Mulberry towards sustainability?

Mulberry has been committed to sustainability since its inception and proudly achieved B Corp Certification in 2024.

What are the working hours for the Sales Assistant position?

This is a 12-hour permanent position.

What is expected from an Experience Expert in terms of customer focus?

An Experience Expert is expected to create a welcoming environment, deliver memorable customer experiences, develop key customer relationships, and continually expand their product and brand knowledge.

How important is teamwork in this role?

Teamwork is essential, as the Experience Expert is expected to enjoy working with colleagues and nurture relationships within the team.

What does it mean to be environmentally conscious in this role?

Being environmentally conscious involves incorporating environmentally responsible practices into work and supporting the business’s ‘Five C’s’ strategy: Climate, Cultivation, Craft, Culture, and Circularity.

What qualities should a candidate possess for this position?

Candidates should be engaging, agile, curious, and have a love for fashion.

What benefits does Mulberry offer to its employees?

Benefits include a competitive salary, bonus, product allowance, staff discount, an extra day off for birthdays, pension contributions, life assurance, training opportunities, paid volunteering days, and access to a wellbeing service.

Does Mulberry support equal opportunities in hiring?

Yes, Mulberry is an equal opportunities employer and is passionate about hiring and developing the best talent based solely on qualifications, skills, and experience.

Can adjustments be made to the application process for candidates?

Yes, candidates can request adjustments to the application or interview processes by emailing talent@mulberry.com.

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Mulberry England

Crafting beautiful leather goods that are made to last.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet.