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Sales Assistant

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Mulberry England

1mo ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Newcastle
  • Quick Apply

AI generated summary

  • You must be customer-focused, engaging, and environmentally conscious, eager to learn, collaborate effectively, and promote equity while loving fashion.
  • You will create a welcoming environment, engage customers, build relationships, enhance product knowledge, support sustainability efforts, and foster teamwork while promoting equity and operational excellence.

Requirements

  • You will always be customer focused:
  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be responsible:
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • You will be environmentally conscious:
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible. Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity. Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  • You are:
  • Engaging
  • Agile
  • Curious
  • In love with fashion!

Responsibilities

  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.
  • As a certified B Corp business, it is important to incorporate environmentally responsible practices into your work wherever possible.
  • Supporting the businesses ‘Five C’s’ strategy in addressing and improving Climate, Cultivation, Craft, Culture and Circularity.
  • Promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.

FAQs

What does Mulberry value in a Sales Assistant?

Mulberry values customer focus, responsibility, environmental consciousness, and a passion for fashion in a Sales Assistant.

What is the role of a Sales Assistant at Mulberry?

The role of a Sales Assistant at Mulberry, referred to as an 'Experience Expert', involves creating memorable customer experiences, maintaining relationships, and learning about the brand and products.

Are there any specific qualifications needed for this position?

The job description does not specify particular qualifications but emphasizes customer focus, teamwork, and curiosity about the business.

What benefits does Mulberry offer to its employees?

Mulberry offers a competitive salary, bonus, product allowance, staff discounts, extra days off for birthdays, pension contributions, life assurance, training opportunities, and access to a wellbeing service.

Is there an opportunity for personal development at Mulberry?

Yes, Mulberry provides training and development opportunities, including full access to LinkedIn Learning.

How does Mulberry support environmental responsibility?

Mulberry supports environmental responsibility by incorporating sustainable practices in its business, promoting its 'Five C’s' strategy, and being a certified B Corp.

What kind of work environment can one expect at Mulberry?

Employees can expect a welcoming and fun environment focused on delivering engaging customer experiences and nurturing relationships.

Does Mulberry encourage volunteering?

Yes, Mulberry provides x2 paid volunteering days per year for its employees.

How does Mulberry handle hiring and adjustments for applicants?

Mulberry is committed to equal opportunities in hiring and assists applicants who need adjustments during the application or interview processes by emailing talent@mulberry.com.

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Mulberry England

Crafting beautiful leather goods that are made to last.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet.