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Sales Assistant

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Salvation Army Trading Co. Ltd.

3mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Nottingham

AI generated summary

  • You must have excellent customer service skills, a positive attitude, resilience, adaptability, a passion for sustainability, and a desire to succeed while maintaining high standards.
  • You will assist customers, maintain visual merchandising, promote Gift Aid, manage paperwork, train volunteers, sort donations, support Health and Safety, and ensure shop operations run smoothly.

Requirements

  • Do you have excellent customer service skills?
  • Are resilient, supportive, caring, hands on and enthusiastic
  • Possess a positive attitude in delivering exceptional customer service
  • Want to make a positive change
  • Take pride in everything that you do in order to maintain the high standards that we promise to our colleagues, stakeholders and ourselves
  • Are adaptable; able to think on your feet
  • Have a keen interest in the environment and sustainability
  • Have an engaging personality, the desire to succeed and be the best you can be

Responsibilities

  • Help to maintain high standards of visual merchandising throughout the shop
  • Assist our customers throughout their visit, from entering the shop to completing their purchase
  • Actively promote and explain the benefits of Gift Aid to customers and other various promotions
  • Complete all company paperwork, including cashing up and banking procedures
  • Encourage and assist in the training of volunteers
  • Assist in the sorting and preparation of all donated stock
  • Travel to other shops if part of a cluster from time to time
  • Support the Shop Manager in all aspects of best practice and Health and Safety Procedures
  • Be responsible for the daily running of the shop and management of volunteers in the Managers absence
  • Ensure that personal behaviour reflects the visions and values of the company

FAQs

What are the working hours for this position?

The hours will be worked on a shift basis between Monday and Saturday.

Is there any evening or Sunday work required?

No, there is no evening or Sunday working.

What benefits do employees receive?

Employees receive benefits such as a virtual GP service, a fantastic pension scheme, and a starting holiday entitlement of 26 days plus bank holidays.

What kind of customer service experience is required?

A customer-focused experience, whether in paid or voluntary roles, is required, along with excellent customer service skills.

Are there training opportunities for volunteers?

Yes, you will be encouraged to assist in the training of volunteers.

What qualities are needed to succeed in this role?

The ideal candidate should be resilient, supportive, enthusiastic, possess a positive attitude, adaptability, and have a keen interest in the environment and sustainability.

Is there potential for career advancement within the company?

Yes, there are opportunities for development and progression as you develop your skills in the role.

How does this job contribute to the community?

This role is integral to supporting the charity retail market and making a positive impact in local communities through the Salvation Army's efforts.

What responsibilities will I have in the absence of the Shop Manager?

You will be responsible for the daily running of the shop and the management of volunteers in the Manager's absence.

Can I expect a supportive working environment?

Yes, the company is known for its supportive and inclusive work environment, focused on making a positive impact.

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Salvation Army Trading Co. Ltd.

Non-profit
Industry
1001-5000
Employees
1991
Founded Year

Mission & Purpose

Salvation Army Trading Company Ltd is the trading arm of The Salvation Army in the UK and Republic of Ireland. We were established in 1991 to help fund The Salvation Army’s vital work with vulnerable people in the UK, and today we raise money and encourage reuse and recycling through over 250 charity shops and donation centres, and a nationwide network of around 8,000 clothing banks. We are at the forefront of textile reuse and recycling, and we work closely with our key partners, including some of the biggest retail and online brands. Our work extends to different markets through other divisions, supporting our parent church and charity and music interests in the UK and internationally. With the support of the British public, we have raised over £80 million over the past 10 years to help the work of The Salvation Army. Our core purpose is ‘enabling mission and providing resource to help the work of The Salvation Army’ which we do following our values: Compassion, Accountability, Respect, Equality. Salvation Army Trading Company is a registered company (2605817)