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Sales Assistant

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Ryman

11d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • London

AI generated summary

  • You must be passionate about the brand, exceed customer expectations, work independently and in a team, maximize sales, communicate well, and be flexible with hours and learning.
  • You will engage with customers, handle complaints, meet KPIs, replenish stock, maintain visual standards, and ensure compliance with Health and Safety policies while promoting products.

Requirements

  • Passion for the Ryman Brand and our associated companies
  • Passion for exceeding customer expectations
  • Enthusiastic, driven and focused on achieving results
  • Self motivated with an ability to work well independently and as part of a team
  • Confident approach towards maximising sales opportunities
  • Strong communication and team working skills
  • A dedication to learning and developing your own skills
  • Flexibility towards working hours and location

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position involves working 16 hours per week.

Is there an opportunity for growth within the company?

Yes, Ryman offers training programs and apprenticeship opportunities to help you build on your skills and grow within the company.

What type of experience is required for this role?

While specific experience is not listed, a passion for retail and customer service, along with a willingness to learn and develop skills, is essential for success in this role.

What are the key responsibilities of a Sales Assistant?

Key responsibilities include engaging with customers, handling complaints, achieving sales objectives, stock replenishment, and promoting high visual merchandising standards.

What qualities are Ryman looking for in candidates?

Ryman seeks candidates who are passionate about the brand, enthusiastic, self-motivated, flexible, and possess strong communication and teamwork skills.

Does the role require compliance with Health and Safety policies?

Yes, ensuring compliance with all relevant Health and Safety policies is a responsibility of the Sales Assistant.

Are there employee benefits offered with this role?

Yes, benefits include a competitive pay package, a company pension scheme, generous holiday allowance, access to wellness sessions, and exclusive discounts across brands.

What type of company culture can I expect at Ryman?

Ryman promotes a passionate and dynamic team culture, emphasizing growth, inclusivity, and collaboration while putting customers at the heart of everything they do.

Is this position part-time or full-time?

This position is part-time, with a workload of 16 hours per week.

Are there any special recognition programs for employees?

Yes, Ryman has long service and recognition awards to appreciate and reward employees for their contributions.

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Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.