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Sales Assistant

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Mulberry England

2mo ago

Applications are closed

  • Job
    Part-time
    Entry Level
  • Hospitality & Retail
  • Manchester

Requirements

  • You will always be customer focused:
  • You will create a welcoming and fun environment for your customers and team.
  • You will be committed to delivering an engaging and memorable customer experience in your store.
  • You will develop and maintain key customer relationships using instore CRM tools to support you.
  • You will be keen to learn and expand your knowledge on our product, brand, services and local events to enhance the customers experience.
  • You will be be environmentally conscious:
  • You will contribute to decreasing Mulberry’s carbon footprint, helping to mitigate climate change and promoting a greener, more sustainable future.
  • You will promote equity, empathy and understanding and demonstrate this commitment within your internal and external communities.
  • You are:
  • Engaging
  • Agile
  • Curious
  • In love with fashion!

Responsibilities

  • You will be curious about the business and willing to share your ideas.
  • You will enjoy working as part of a team and nurture relationships with your colleagues.
  • You will deliver operational excellence showing respect and consideration for people, product and your environment.

FAQs

What is the role of a Sales Assistant at Mulberry?

At Mulberry, Sales Assistants are referred to as 'Experience Experts'. Their primary responsibility is to create memorable experiences for customers by using their product knowledge and storytelling skills to customize each interaction, fostering long-lasting customer relationships.

What qualities are you looking for in candidates?

We seek candidates who are engaging, agile, curious, and passionate about fashion. It's important for applicants to be customer-focused, collaborative team players, and committed to maintaining a welcoming environment.

What are the specific responsibilities of the role?

Responsibilities include delivering an engaging customer experience, developing and maintaining key customer relationships using in-store CRM tools, showing curiosity about the business, sharing ideas, working well as part of a team, and delivering operational excellence with respect to people, products, and the environment.

How does Mulberry support environmental sustainability?

Mulberry is committed to decreasing its carbon footprint and promoting a greener, more sustainable future. Employees are encouraged to contribute to these efforts and to promote equity, empathy, and understanding within their communities.

What kind of training and development opportunities does Mulberry offer?

Mulberry provides training and development opportunities, including full access to LinkedIn Learning, allowing employees to expand their knowledge and skills relevant to their roles.

What are the employee benefits at Mulberry?

Benefits include a competitive salary, bonuses, a product allowance, an enviable staff discount with access to exclusive staff sales, an extra day off for birthdays, pension contributions, life assurance, and two community days per year.

What values does Mulberry emphasize for its employees?

Mulberry emphasizes the following employee values: Be Bold, Be Open, Be Responsible, and Be Imaginative.

Does Mulberry provide equal employment opportunities?

Yes, Mulberry is an equal opportunities employer and is passionate about hiring and developing the best talent regardless of background. All hiring decisions are based solely on qualifications, skills, or experience related to the specific role.

What tools or resources are available for Sales Assistants in this role?

Sales Assistants have access to in-store CRM tools to help maintain customer relationships, along with various resources and training opportunities to enhance their product knowledge and customer experience skills.

Mulberry England

Crafting beautiful leather goods that are made to last.

Retail & Consumer Goods
Industry
1001-5000
Employees
1971
Founded Year

Mission & Purpose

Established in Somerset in 1971 around a kitchen table, Mulberry has grown to be the largest maker of luxury leather goods in the United Kingdom. With a bold contemporary take on British heritage and a focus on responsible craft, our ambition is always to create progressive luxury pieces that are made to last. Sustainability has been at the heart of Mulberry since its inception, and in 2021, to mark our fiftieth anniversary, we launched our Manifesto. In it, we detail our commitment to be transformative in our thinking and actions in every area, from sourcing and manufacturing, to production, to our relationships with the communities around us. The Manifesto provides the foundations of its commitment to a regenerative and circular supply chain by 2030 – only then can we be a business that truly is Made to Last. Believing our bags should have long – if not multiple - lives, Mulberry offer customers artisanal repair and restoration services at our Lifetime Service Centre in Somerset. In 2020 we also introduced two new propositions: The Mulberry Exchange, a circular resale platform offering authenticated pre-loved Mulberry bags, including rare and archive styles, and Buy-Back, a service allowing customers the opportunity to trade in their existing Mulberry bag for credit towards a new purchase. Mulberry may now be a global brand, currently made up of over 1,200 employees all over the world, across offices, stores, and factories, but our values remain the same. As an equal opportunities employer, we are committed to Diversity, Equity, and Inclusion in the workplace, and we focus on improving our impact on people, as well as the planet.