FAQs
What is the role of a Sales Assistant at Mulberry?
At Mulberry, Sales Assistants are referred to as 'Experience Experts'. Their primary responsibility is to create memorable experiences for customers by using their product knowledge and storytelling skills to customize each interaction, fostering long-lasting customer relationships.
What qualities are you looking for in candidates?
We seek candidates who are engaging, agile, curious, and passionate about fashion. It's important for applicants to be customer-focused, collaborative team players, and committed to maintaining a welcoming environment.
What are the specific responsibilities of the role?
Responsibilities include delivering an engaging customer experience, developing and maintaining key customer relationships using in-store CRM tools, showing curiosity about the business, sharing ideas, working well as part of a team, and delivering operational excellence with respect to people, products, and the environment.
How does Mulberry support environmental sustainability?
Mulberry is committed to decreasing its carbon footprint and promoting a greener, more sustainable future. Employees are encouraged to contribute to these efforts and to promote equity, empathy, and understanding within their communities.
What kind of training and development opportunities does Mulberry offer?
Mulberry provides training and development opportunities, including full access to LinkedIn Learning, allowing employees to expand their knowledge and skills relevant to their roles.
What are the employee benefits at Mulberry?
Benefits include a competitive salary, bonuses, a product allowance, an enviable staff discount with access to exclusive staff sales, an extra day off for birthdays, pension contributions, life assurance, and two community days per year.
What values does Mulberry emphasize for its employees?
Mulberry emphasizes the following employee values: Be Bold, Be Open, Be Responsible, and Be Imaginative.
Does Mulberry provide equal employment opportunities?
Yes, Mulberry is an equal opportunities employer and is passionate about hiring and developing the best talent regardless of background. All hiring decisions are based solely on qualifications, skills, or experience related to the specific role.
What tools or resources are available for Sales Assistants in this role?
Sales Assistants have access to in-store CRM tools to help maintain customer relationships, along with various resources and training opportunities to enhance their product knowledge and customer experience skills.