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Sales Assistant - M&S

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WHSmith

2mo ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail

AI generated summary

  • You must have strong communication, organization, and attention to detail, a passion for customer service, and the ability to work as part of a team to support daily activities.
  • You will provide exceptional customer service, maintain store presentation, exhibit product knowledge, engage with customers, and collaborate with your team in a fast-paced environment.

Requirements

  • Strong communication and listening skills.
  • Great organisation skills plus strong attention to detail.
  • A passion for providing great customer service.
  • Ability to work as part of a team, supporting your colleagues and helping to deliver the daily activities.

Responsibilities

  • Delivering exceptional customer service experience on the shop floor and at service points putting the customer before task every time.
  • Delivering ‘best in town’ standards through presentation, availability and keeping the store clean and tidy.
  • Having great product knowledge to sell and recommend our products and services to customers.
  • Proactively engaging with customers to understand their needs and make recommendations.
  • Working as part of a winning Team: pulling together, you can adapt to what can be a changing fast-paced environment.

FAQs

What are the working hours for the Sales Assistant position?

The working hours for this position are Wednesday from 14:30 to 21:00 and Saturday from 14:00 to 19:30.

Is the Sales Assistant position permanent or temporary?

The Sales Assistant position is permanent.

What is the nature of the work environment?

The work environment is within a hospital, specifically at the M&S Simply Food store at Darent Valley Hospital.

How many hours will the Sales Assistant work each week?

The Sales Assistant will work 11 hours per week.

Is this position full-time or part-time?

This position is part-time.

What is the salary range for this role?

The salary for this role is up to £11.50 per hour.

What type of training is provided for this role?

Full training is provided for the Sales Assistant role.

What skills are preferred for candidates applying for this position?

Preferred skills include strong communication and listening skills, great organization skills, attention to detail, a passion for customer service, and the ability to work as part of a team.

Are there any employee benefits associated with this position?

Yes, employee benefits include a pension scheme, paid annual leave, employee discounts, and a range of deals from retail partners.

Are there any specific requirements for customer service in this role?

Yes, candidates are expected to deliver exceptional customer service, proactively engage with customers, and have great product knowledge to make recommendations.

Is there flexibility in the shift pattern?

Yes, the shift pattern is flexible but does not include night shifts.

Where is the workplace located?

The workplace is located at Darent Valley Hospital, Kent, UK, with the postcode DA2 8AB.

Is there support for employee wellbeing?

Yes, the Employee Assistance Programme supports employees with help and guidance for their wellbeing, including physical, mental, or financial support.

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WHSmith

The Global Travel Retailer

Retail & Consumer Goods
Industry
10,001+
Employees
1972
Founded Year

Mission & Purpose

WHSmith is a leading, global travel retailer with a smaller business located on UK high streets. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life. Today, we have more than 1700 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations, hospitals and on the high street. Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets. On the high street, we’ve supported generations of customers on their journeys through life with everything from learning to read, going to school, accessing essential Post Office services to finding a great book. And our fast-growing online brands offer our customers another convenient way to shop, with personalised gifts and cards from FunkyPigeon.com and bestselling books and stationery from WHSmith.co.uk. At the heart of our business are our people and our customers. As a diverse group of over 14,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.