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Sales Associate (Part time 30h/week)

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Burberry

Dec 12

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Metzingen

AI generated summary

  • You should be team-oriented, have strong interpersonal skills, a positive attitude, and a passion for fashion. One year of luxury retail sales experience with excellent customer service is essential.
  • You will provide exceptional customer service, meet sales goals, maintain visual standards, manage client relationships, assist with inventory, and ensure the selling floor is organized and ready.

Requirements

  • Willing to work in and promote a team oriented environment.
  • Excellent interpersonal skills required to ensure clear, effective communication with all management and staff.
  • Consistently show a positive attitude & take responsibility for own actions.
  • Must be results driven and flexible to change
  • Relevant interest in Fashion / Design.
  • Advanced knowledge of POS and store systems.
  • A minimum of 1 year on sales, preferably in a luxury retail environment.
  • Proven experience in driving sales and meeting sales targets.
  • Excellent customer service level.
  • Strong clienteling background.

Responsibilities

  • Embrace the Burberry Experience and follow training guidelines and standards to reflect Burberry’s luxury brand standards and image
  • Consistently meet individual sales goals while exhibiting the Burberry Behaviours
  • Provide excellent customer service skills, great selling skills and exhibit motivation to succeed
  • Demonstrate superior interpersonal and communication talent
  • Build customer loyalty through active client development and follow-through
  • Maintain an up-to-date and detailed client book
  • Follow all Cultivate requirements and activities such as; courtesy and relationship emails, inviting customers back to shop, reactivation, capture compliance
  • Follow company policies, procedures and use visual techniques to maintain the visual standards according to Burberry guidelines
  • Maintain selling floor by ensuring the following:
  • Understand and execute monthly floorsets
  • Placing and/or hanging back items as you work
  • Replenishing merchandise after selling
  • Folding and placing merchandise on the correct hanger, tissue paper, etc.
  • Place tickets inside the item and not visible to the customer.
  • Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers
  • End of shift/day: Ensure selling floor is replenished and ready for the next day
  • Be active and busy on the floor at all day
  • Ensure to place and/or hang back items as you work and replenish merchandise after selling
  • Ensure clean up and maintenance of fitting rooms
  • Assist in the mark down process
  • Assist in the bi-annual inventory process
  • Participation and achievement of pre-sale goals
  • Participate in store contests
  • Assist in stock room maintenance and keep it organized
  • Responsible for stock pulled; all stock must be put away in orderly fashion

FAQs

What are the working hours for the Sales Associate position?

The Sales Associate position is part-time, requiring 30 hours of work per week.

Where is the Sales Associate position located?

The position is located in Metzingen, Germany.

What is the primary goal for the Sales Associate?

The primary goal for the Sales Associate is to meet and strive to exceed individual and store sales goals while delivering excellent customer service.

What qualifications are required for this position?

A minimum of 1 year of sales experience, preferably in a luxury retail environment, along with excellent customer service skills and the ability to achieve sales targets is required.

Is there a focus on customer relationship management in this role?

Yes, building customer loyalty through active client development and maintaining an up-to-date client book is a key responsibility.

What should candidates know about Burberry's company culture?

Burberry values creativity and diversity, aiming to provide an environment where creative minds can thrive, while also being committed to sustainability and positive community impact.

Are there any requirements regarding visual merchandising?

Yes, Sales Associates are expected to follow company policies and guidelines to maintain visual standards and ensure a well-presented selling floor.

What type of environment does Burberry promote for its employees?

Burberry promotes a team-oriented environment where employees are encouraged to show a positive attitude and take responsibility for their actions.

Is prior experience in luxury retail necessary for this job?

While it is preferred, relevant experience in any retail environment may be considered.

Does Burberry offer equal employment opportunities?

Yes, Burberry is an Equal Opportunities Employer, treating all applications equally based on skills and experience.

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Burberry

Fashion & Arts
Industry
10,001+
Employees
1856
Founded Year

Mission & Purpose

Born from innovation, Burberry is a global luxury brand with a rich British heritage. Founded in 1856, our brand is underpinned by our founder’s passion for the outdoors. Thomas Burberry invented the innovative rain-ready fabric gabardine to protect explorers from the elements. In doing so, he created the foundation for the iconic Burberry trench coat, which remains core to the business even today. Guided by our history of exploration and our shared belief that ‘creativity opens spaces’, our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. As a values-driven brand, we are committed to creating the next generation of sustainable luxury and believe that diversity, equity and inclusion are essential to fulfilling our purpose. Fostering an inclusive culture where differences are valued and embraced enables us to be more creative, engaged and make a more meaningful contribution to the world around us.