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Sales Operations Analyst

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Cloud Software Group

Aug 22

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need strong Excel & PowerBI skills, reporting expertise, project management experience, a degree or equivalent, and 5+ years in a relevant role. Additional languages are a plus.
  • You will analyze sales data, create and maintain reports and dashboards, support quota setting, ensure CRM compliance, manage projects, and communicate with various stakeholders to enhance sales performance.

Requirements

  • Required Experience/Skills:
  • Strong Excel & PowerBI
  • Reporting & Report Visualisation
  • Recognized subject matter expert.
  • Manage large projects or processes.
  • Typically requires a University Degree or equivalent experience and minimum 5 years of prior relevant experience;
  • Optional Experience/Skills:
  • additional languages

Responsibilities

  • Provision of required reporting, analytics and business intelligence
  • Ensures availability and provision of relevant bookings, pipeline and forecast reports and dashboards to sales management
  • Assists sales management with specific report and dashboards requests to support strategic and tactical initiatives
  • Enables the sales force so that existing dashboards and reports are fully understood and utilized
  • Assists Sales leadership team with quarterly MBO tracking
  • With the QBR presentation. Ensures they fully understand the content and provides guidance and orientation by identifying key points of attention
  • Supports the effective use of our corporate CRM systems to raise salesforce productivity and compliance with maintenance standards is within targets
  • Assumes joint responsibility with local sales management that process standards and SLAs are within targets
  • Facilitates the annual planning and quota allocation process with the local sales force in accordance with the policies and tools set by Corporate
  • Supports Sales Management with quota setting and maintenance tasks for the assigned regions
  • Reviews quota attainment trends for regional teams periodically and reviews results with local sales management
  • Consults with Sales Management teams to manage periodic sales territory and hierarchy changes and sales rep changes to ensure appropriate mapping into our sales systems
  • Attends local sales management meetings on a regular basis to provide updates on relevant Sales & Services Operations initiatives and development
  • Ensures the implementation and compliance of processes in the assigned area
  • Works to achieve operational targets with major impact on the departmental results
  • Contributes to the development of goals for the department and planning efforts (budgets, operational plans, etc.)
  • May manage large projects or processes that span outside of immediate job area
  • Work is performed with limited oversight
  • Responsible for making moderate to significant improvements of processes, systems or products to enhance performance of job area
  • Problems and issues faced are numerous and undefined, and require detailed information gathering, analysis and investigation to understand the problem
  • Problems typically impact multiple departments or specialties
  • Problems are typically solved through drawing from prior experience and analysis of issues
  • Communicates with parties within and outside of own job function
  • Typically has responsibility for communicating with parties external to the organization (e.g., customers, vendors, etc.)
  • Works to influence parties within and outside of the job function at an operational level regarding policies, procedures and practices
  • Typically responsible for providing guidance, coaching and training to other employees within job area
  • Typically responsible for managing major/complex projects at this level, involving delegation of work and review of work products

FAQs

What is the main responsibility of a Sales Operations Analyst at Citrix?

The main responsibility of a Sales Operations Analyst is to support the sales organization by implementing, facilitating, communicating, and training on Sales & Services Operations processes and policies within assigned regions, while also raising sales efficiency, productivity, and process compliance.

What kind of experience is required for this position?

A minimum of five years of prior relevant experience is required, along with a University Degree or equivalent experience.

What skills are essential for this role?

Strong proficiency in Excel and PowerBI, along with experience in reporting and report visualization, are essential for the role. Additionally, being recognized as a subject matter expert and having project management experience is important.

Is there an opportunity for professional development in this position?

Yes, there is an opportunity for professional development as the role involves providing guidance, coaching, and training to other employees within the job area.

What reporting and analytics responsibilities does the Sales Operations Analyst have?

The Sales Operations Analyst is responsible for providing reporting, analytics, and business intelligence, ensuring the availability and relevance of bookings, pipeline, and forecast reports and dashboards to sales management.

Does the company support diversity and inclusion?

Yes, Citrix, now part of Cloud Software Group, is firmly committed to Equal Employment Opportunity (EEO) and values diversity in the workplace, ensuring compliance with all federal, state, and local laws that prohibit employment discrimination.

What role does the Sales Operations Analyst play in the sales planning process?

The Sales Operations Analyst facilitates the annual planning and quota allocation process and supports Sales Management with quota setting and maintenance tasks for the assigned regions.

Is understanding corporate CRM systems necessary for this role?

Yes, the role requires supporting the effective use of corporate CRM systems to enhance salesforce productivity and ensure compliance with maintenance standards.

What types of projects does the Sales Operations Analyst manage?

The Sales Operations Analyst may manage large projects or processes that span outside of the immediate job area and are responsible for making significant improvements to enhance the performance of their job area.

Are additional language skills considered beneficial for this position?

Yes, having additional language skills is considered beneficial for the position.

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Cloud Software Group

Enabling customers to evolve, compete & succeed in data, automation, insight, and collaboration.

Technology
Industry
10,001+
Employees
1997
Founded Year

Mission & Purpose

Cloud Software Group enables our customers to evolve, compete and succeed leveraging our software franchises for and across data, automation, insight, and collaboration.