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Sales Operations Leader - TPAF

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StandardAero

10d ago

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Data
  • Summerside

AI generated summary

  • You need 10+ years in sales operations/CRM, strong P&L acumen, knowledge of Salesforce, leadership skills, customer engagement experience, and a relevant Bachelor's degree. MBA is a plus.
  • You will lead CRM strategy, manage Salesforce integration, track sales leads, provide forecasts, analyze market share, oversee contract processes, and support sales compensation initiatives.

Requirements

  • Minimum 10 years of experience in a relevant sales operation/CRM role, with delivered and sustainable results. Experience with the aerospace MRO and/or aeroengine market is a major asset, but not required.
  • Strong business and financial (i.e. P&L) acumen, with the ability to collaborate and contribute to the success of the total business model.
  • Thorough knowledge of Salesforce, preferably including administrative level usage.
  • Strong planning, organizational, analytical, leadership, interpersonal, decision making, oral and written communication skills.
  • A strong background in customer engagement and/or support.
  • A confident and articulate communicator capable of inspiring strong collaboration in an organization.
  • A Bachelor's Degree in a relevant field, ideally IT-related. Graduate degree (e.g. MBA) is an asset, but not required.

Responsibilities

  • CRM Strategy and Execution: Leads overall strategy and execution for the Airlines & Fleets division's utilization of Salesforce, including:
  • Successfully undertaking the integration of the division's Salesforce systems in a timely fashion.
  • Coordinating with stakeholders in the Summerside, Gonesse, DFW and Maryville facilities to ensure that the division's Salesforce architecture works seamlessly across the organization, capturing all required information while integrating successfully with associated IT systems.
  • Providing regular reports to enable the division's leadership and facilities management to accurately track captured sales and customer demand versus induction capacity.
  • Ensuring the data held within Salesforce is maintained at a suitably high level of accuracy, scrubbing the data as required and policing prescribed menu item lists to help combine data accuracy with ease of use.
  • Supporting user requests for data, for example in support of targeted marketing campaigns and for strategic planning purposes.
  • Plan for and maintain the currency of the database, coordinating with the company's specialist IT division and with third-party vendors as required.
  • Coordinate with other divisions and with the company's corporate leadership to ensure that StandardAero secures the best value for money relating to its investment in the Salesforce platform, including via the achievement of cross-divisional volume savings.
  • Coordinate with other divisions as required to plan for and facilitate the future utilization of the Airlines & Fleets' Salesforce system.
  • Sales Operations: Tracks and reports regularly all sales/tender leads/prospects ensuring that opportunities to submit quotes for contract bids are acted upon, including via weekly coordination calls with the business units and sales teams.
  • Sales Forecasts: Provides forecasts to all relevant personnel of customers' work on an on-going basis.
  • Market Share: Develops regular market share analysis for all product lines at the global, area, and regional level.
  • Contracts Pipeline: Owns the "Bidcom Process" between Sales, Customer Programs and Legal to ensure prioritization and execution of long-term programs opportunities.
  • Sales Compensation: Supports development and administration of the annual sales compensation process, using metrics driving from Salesforce.

FAQs

What is the primary role of the Sales Operations Leader - TPAF?

The primary role of the Sales Operations Leader - TPAF is to ensure the successful operation of the front end of the Airlines & Fleets division's business, focusing on customer relationship management, sales tracking, and operations planning.

What experience is required for this position?

A minimum of 10 years of experience in a relevant sales operation/CRM role with delivered and sustainable results is required. Experience in the aerospace MRO and/or aeroengine market is a major asset, but not mandatory.

What specific skills are necessary for the Sales Operations Leader role?

Necessary skills include strong business and financial acumen, thorough knowledge of Salesforce at an administrative level, and strong planning, organizational, analytical, leadership, interpersonal, decision-making, as well as oral and written communication skills.

Who does the Sales Operations Leader report to?

The position reports to the Vice President - Marketing within StandardAero's Airlines & Fleets Sales and Marketing team.

What are the core responsibilities of the Sales Operations Leader?

Core responsibilities include managing CRM strategy and execution, tracking sales leads, providing sales forecasts, developing market share analysis, managing the contracts pipeline, and supporting the sales compensation process.

Is a specific educational background required for this role?

A Bachelor’s Degree in a relevant field, ideally IT-related, is required. A graduate degree (e.g., MBA) is an asset but not necessary.

What behaviors are expected of the Sales Operations Leader?

Expected behaviors include customer focus, drive for results, managing vision and purpose, problem-solving, building effective teams, and conflict management.

Will the Sales Operations Leader work with multiple facilities?

Yes, the role requires coordination with stakeholders across various facilities, including Summerside, Gonesse, DFW, and Maryville to ensure seamless integration of the Salesforce architecture.

What tools will the Sales Operations Leader be using?

The Sales Operations Leader will primarily utilize Salesforce for CRM activities, tracking sales, and reporting customer demand.

How does this role contribute to the overall success of the business model?

The Sales Operations Leader collaborates and contributes to the success of the business model by ensuring effective utilization of sales data, tracking customer demands, and providing insights to support decision-making and strategy.

StandardAero

Setting a higher standard for aviation MRO services and support

Manufacturing & Electronics
Industry
5001-10,000
Employees
1911
Founded Year

Mission & Purpose

StandardAero is one of the aerospace industry’s largest independent maintenance, repair, and overhaul (MRO) providers. Our company’s success is the outgrowth of the synergistic merger of businesses with complementary specialties that have exponentially increased our capabilities and generated unprecedented customer commitment and value. We offer extensive MRO services and custom solutions for business aviation, commercial aviation, military and industrial power customers. Nearly 7,500 professional, administrative and technical employees work in more than 50 major facilities worldwide, with additional strategically located regional service and support centers all across the globe. We’ve solved some of the biggest aviation challenges through ingenuity, teamwork, and collaboration. Our culture is built on respect, open communication, and recognition for a job well done. We focus on teamwork to create a supportive environment where everyone can bring their skills and perspectives to the table. With over 100 years of experience in the aviation industry, we have the stability, resources, and training to help our team achieve their career goals. Join StandardAero and help us raise the standard of excellence in aviation repair and maintenance!