FAQs
What is the primary role of the Sales Operations Manager?
The primary role of the Sales Operations Manager is to work closely with regional Commercial Teams to identify areas for process improvement, support key sales processes, and enhance the utilization of Sales Tools while driving adoption and reporting on effectiveness.
What are the required qualifications for this position?
Candidates must have CRM experience, Sales Tools experience, a deep understanding of the Sales Process, CPQ/Quote building experience, at least 3+ years in a Sales Operations role (preferably SaaS-based), and advanced Excel knowledge, among other qualifications.
What is the expected working schedule for this position?
This is a hybrid role that requires attendance in the office on Tuesdays, Wednesdays, and Thursdays. Additionally, team members will work on a rotational shift pattern to cover support for the US, EMEA, and APAC regions.
What are the specific shift hours for the Sales Operations Manager role?
The specific shift hours are as follows: APAC Shift is from 1 AM to 9 AM, and US Shift is from 3 PM to 11 PM, though hours may change slightly due to daylight saving time adjustments.
What attributes are ideal for a candidate applying for this role?
Ideal candidates should have a positive, can-do attitude, take ownership of their work, collaborate effectively, be innovative, care about data quality, and have a proactive approach to problem-solving.
Will there be opportunities for training and development?
Yes, candidates should ideally have training delivery experience, and there will be opportunities to train and support team members in using sales tools and best practices.
How does Dotdigital support diversity and inclusion in the workplace?
Dotdigital is committed to equality in all practices regardless of race, religion, nationality, age, gender, marital status, disability, veteran status, or sexual orientation, and encourages applications from individuals of all backgrounds.
What is the interview process like for this position?
The interview process consists of a 15-minute screening call with the Talent team, followed by a 1-hour interview with the Global Sales Operations Manager and Global Customer Success Operations Manager, and a final 1.5-hour interview to present task results to senior representatives.
What tools and technologies should candidates be familiar with for this role?
Candidates should have experience with CRM systems, Sales Tools, and ideally familiarity with tools such as Salesloft, LinkedIn Sales Navigator, ZoomInfo, and other conversation intelligence tools.
Is this position focused on a specific region?
While the Sales Operations Manager will support various regions including the US, EMEA, and APAC, the role requires a global perspective to facilitate comprehensive assistance across all regions.