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Sales Optimization Support Analyst

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Hewlett Packard Enterprise

1mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Barcelona

AI generated summary

  • You need 2-4 years in sales support, a business degree, strong customer service skills, attention to detail, adaptability, multitasking ability, and effective communication in English.
  • You will support sales teams by resolving requests, tracking orders, identifying process improvements, managing sales pursuits, and addressing post-sales issues to ensure customer satisfaction.

Requirements

  • 2-4 years of experience in sales or sales support roles preferred
  • Bachelor’s degree in business or equivalent experience preferred
  • Exceptional customer service focus with sharp attention to detail
  • Comfortable with ambiguity and digging in to determine root cause of issues and driving to closure
  • Understanding of a matrixed environment and confidence in following up on tasks across other teams
  • Ability to thrive under pressure while managing a variety of requests, often simultaneously
  • Able to prioritize time and focus on critical tasks, comfortable asking for assistance to ensure timely resolution when workload is high
  • Patient and persistent with confidence to escalate early when support is needed
  • English language written and verbal communication skills

Responsibilities

  • Be directly aligned to a group of sales professionals to develop relationships and anticipate needs in a high-touch relationship model.
  • Leverage prior knowledge, SOS job aids, SOS process experts, and business process owners to resolve issues or route to the appropriate teams at HPE
  • Navigate HPE’s processes to complete requests and solve problems in a timely manner and closer to the customer, where the cost is the lowest and customer satisfaction is highest.
  • Track requests to completion, ensuring sellers have the resolution needed to communicate to customers and partners as appropriate
  • Provide input and identify process improvement opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness
  • Manage sales pursuit requests on behalf of sales related to equipment loans, quotes, deal registrations and other items to help close the sale
  • Track orders, shipment status, and other pertinent items related to order fulfillment
  • Address post sales issues by identifying the appropriate process based on time since shipment, cost and scope of request
  • Engage other HPE teams as needed to ensure successful resolution.
  • Maintain daily request tracker and prepare monthly scorecards
  • May serve as a process expert for one or more processes supporting SOS teammates

FAQs

Do we support remote work?

Yes, we do remote work but in a hybrid format, with an expectation to work from an HPE office for 2-3 days per week.

What is the main role of a Sales Optimization Support Analyst?

The main role of a Sales Optimization Support Analyst is to partner with the HPE North America sales community by providing exceptional support in executing operational tasks, allowing sellers to focus more on customer and partner engagement.

What kind of experience is preferred for this position?

The position prefers candidates with 2-4 years of experience in sales or sales support roles.

Is a specific educational background required for this job?

A Bachelor's degree in business or equivalent experience is preferred for this position.

What skills are essential for a Sales Optimization Support Analyst?

Essential skills include exceptional customer service focus, attention to detail, the ability to work in a matrixed environment, strong communication skills, and the capacity to manage multiple requests under pressure.

Will I be working independently or as part of a team?

You will be joining a collaborative and supportive global team of process experts, working closely with other sales professionals to develop relationships and meet their needs.

Are there opportunities for career development?

Yes, HPE invests in personal and professional development, offering programs catered to helping individuals reach their career goals.

How does HPE support diversity and inclusion?

HPE is committed to diversity and building a team that represents a variety of backgrounds and perspectives. They promote an inclusive environment where all team members can succeed.

What are some of the daily responsibilities of a Sales Optimization Support Analyst?

Daily responsibilities include managing sales pursuit requests, tracking orders and shipment status, addressing post-sales issues, engaging with other HPE teams, maintaining request trackers, and preparing monthly scorecards.

What benefits does HPE provide to its team members?

HPE offers a comprehensive suite of benefits that supports physical, financial, and emotional wellbeing, along with opportunities for personal and professional development.

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Hewlett Packard Enterprise

Information Technology & Services

Technology
Industry
10,001+
Employees
1939
Founded Year

Mission & Purpose

HPE (Hewlett Packard Enterprise) is a global technology company that provides a comprehensive range of IT solutions and services. They offer hardware, software, and hybrid IT infrastructure solutions, including servers, storage systems, networking equipment, and cloud computing services. HPE's ultimate mission is to help their clients thrive in the digital age by providing transformative technology solutions that drive innovation, enhance productivity, and enable business growth. Their purpose is to empower organisations to harness the power of technology and data to solve complex challenges, optimise their IT infrastructure, and accelerate their digital transformation. HPE strives to be a trusted partner, delivering cutting-edge technology and expertise that enables their clients to adapt, innovate, and stay ahead in an ever-changing and competitive marketplace.