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Sales & Service Manager - Kings Road

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Alo Yoga

11d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    People, HR & Administration
  • London
  • Quick Apply

AI generated summary

  • You should have retail leadership experience, strong MS Office skills, excellent communication, multitasking ability, a business owner mindset, independence, and alignment with Alo’s principles.
  • You will lead sales and service initiatives, enhance guest experiences, monitor budgets, develop talent, and collaborate with the team to achieve operational efficiency and business goals.

Requirements

  • - Prior leadership experience experience in retail or related industry
  • - Working knowledge of MS Office (Word, Excel and Outlook)
  • - Extraordinary interpersonal and communication skills, both verbal and written
  • - Agile with the ability to handle multiple tasks in a changing environment
  • - Highly Motivated by driving business in a fast-paced, innovative environment
  • - Business owner mindset with an entrepreneurial spirit
  • - Independent work ethic, time management skills, and personal accountability
  • - Aligns with and embodies Alo's Guiding Principles
  • - Seniority Level: Mid-Senior level
  • - Candidates must have the right to live and work in the UK

Responsibilities

  • Sales & Service Leader
  • Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gaps
  • Oversee the Sales & Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching
  • Continue to build the client relationship daily with our customers
  • Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed
  • Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the Sales & Service team
  • Business Leader
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • People Leader
  • Ensure that the Sales, Service, and Community team exudes Alo's mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Business Partner
  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture

FAQs

What is the role of the Sales & Service Manager at Alo Yoga?

The Sales & Service Manager is a vital member of the store leadership team responsible for executing Alo's business and guest experience strategy, ensuring exceptional guest service, driving sales, and developing team talent.

What are the key responsibilities of this position?

Key responsibilities include leading the Sales & Service team, monitoring business metrics, developing workforce solutions, conducting regular coaching, and collaborating with the General Manager on business strategy.

What qualifications are required for this role?

Candidates should have prior leadership experience in retail or a related industry, knowledge of MS Office, strong interpersonal and communication skills, and the ability to manage multiple tasks effectively.

What is the expected work schedule for the Sales & Service Manager?

The role is full-time with a 40-hour workweek, predominantly managing the retail floor and coaching the team. Flexibility for opening, closing, and weekend shifts is expected.

Are there opportunities for career development in this role?

Yes, the role includes responsibilities for talent development, succession planning, and team coaching to enhance career growth opportunities.

What is Alo Yoga's stance on diversity and inclusion?

Alo Yoga is committed to being an Equal Opportunity Employer, promoting diversity and inclusion across its workforce and ensuring fair recruitment practices.

How does Alo Yoga handle adjustments for the interview process?

Candidates who require reasonable adjustments during the recruitment process can share their needs when applying or by contacting UKCareers@aloyoga.com.

What is the primary focus of the Sales & Service Manager regarding guest experience?

The primary focus is to ensure that the guest experience in the store is exceptional by assessing guest connection, providing product education, and leading the Sales & Service team effectively.

Is there flexibility in working hours for this role?

While the position requires a full-time commitment, the company is open to discussing flexible working arrangements.

What is the company culture like at Alo Yoga?

Alo Yoga promotes mindful movement, fostering a culture that emphasizes personal growth, community connection, and the company’s Guiding Principles.

Alo Yoga

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.