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Sales Supervisor - Yorkville

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Reformation

2mo ago

Applications are closed

  • Job
    Full-time
    Mid Level
  • Hospitality & Retail
  • Toronto

Requirements

  • Minimum of 3 years Retail Experience required.
  • Experience working with a sales or retail organization and/or operationally intensive business.
  • Ability to work in a fast-paced and ever-changing environment
  • Strong interpersonal skills and the ability to interact effectively with diverse personalities
  • Driven approach to take on new challenges with the self-motivation for your work and career
  • Excellent communicator with a passion for people
  • An effective and expedient problem-solver with a keen attention to detail
  • Positive attitude and feels there is no task too small and no task too large

Responsibilities

  • Consistently meet and exceed sales goals
  • Actively lead by example and inspire others to generate clientele and maximize customer retention through engagement and sustained relationships
  • Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
  • Contribute to a technology led in-store experience for customers that both surprises and delights them
  • Maintain extraordinary customer experience feedback scores on service evaluation through NPS.
  • Act as brand ambassador - embody brand values, engage customers on the brand, be knowledgeable in all aspects of this conversation
  • Uphold consistent inventory accuracy and controls in store through regular cycle counts and overseeing inbound and outbound inventory. Track receiving and removal of products.
  • Track metrics for BOH fulfillment, mis-pulls, cycle counts & overall inventory accuracy. Use this information to grow the team further and take action when necessary alongside in-store leadership
  • Contribute to Loss Prevention in all areas of the business, set expectations & informally train alongside leadership
  • Maintain seamless store operational procedures, maintain weekly workflow.
  • Support merchandising presentation strategy and concept standards, lead and train staff as needed
  • Provide real-time and weekly feedback on sales, product and allocation to in store leadership based on sell through and customer feedback
  • Uphold and lead by example with all policies and procedures
  • Display a dedicated approach to motivate and support sales associates
  • Onboard new hires while providing in the moment coaching to improve performance of existing associates
  • Contribute and lead through training and customer experience programs
  • Maintain and manage a professional, healthy, and productive work environment alongside team in store

FAQs

What is Reformation's mission as a company?

Reformation is committed to proving that fashion and sustainability can coexist by combining stylish designs with sustainable practices. The brand aims to set an example in the industry by innovating in sustainable fashion and ensuring a positive impact on both the planet and society.

What are the main responsibilities of the Sales Supervisor?

The Sales Supervisor is responsible for consistently meeting and exceeding sales goals, leading the sales floor to deliver an exceptional customer experience, contributing to a technology-led in-store experience, maintaining inventory accuracy, supporting loss prevention, onboarding new hires, and providing real-time feedback to in-store leadership.

What qualifications do I need to apply for the Sales Supervisor position?

Candidates should have a minimum of 3 years of retail experience, experience in a sales or operationally intensive business, strong interpersonal skills, the ability to work in a fast-paced environment, excellent communication skills, and a positive attitude.

What is the work schedule for the Sales Supervisor position?

The Sales Supervisor position requires availability for a minimum of 30 hours per week, up to 40 hours per week, with daily open availability across a full 7-day workweek. Flexibility to work days, nights, weekends, and holidays may be required to meet business needs.

What benefits are offered to full-time employees at Reformation?

Eligible employees receive health, vision, and dental insurance, paid vacation, sick time, holidays, and volunteer time-off, access to a 401K with company match, a clothing discount, and work in a mission-based, casual, and entrepreneurial environment.

How does Reformation value its employees?

Reformation prioritizes building an inclusive culture where everyone feels they belong and their voices are valued. The company believes that innovation and success stem from having all team members actively engaged and motivated.

What is expected from the Sales Supervisor regarding customer interaction?

The Sales Supervisor is expected to lead by example by actively inspiring others to build clientele, maximize customer retention, and deliver exceptional customer experiences through a customer-first mindset.

Is prior experience in a specific area of retail necessary for this position?

While a minimum of 3 years of retail experience is required, the position values experience in sales or in operationally intensive settings, as these backgrounds can significantly contribute to the effectiveness of the Sales Supervisor role.

What are some key traits Reformation looks for in candidates?

Reformation seeks candidates who are driven, possess strong problem-solving abilities, communicate effectively, demonstrate attention to detail, have a positive attitude, and are willing to tackle both small and large tasks.

Reformation

Being naked is the #1 most sustainable option. We're #2.

Retail & Consumer Goods
Industry
501-1000
Employees
2009
Founded Year

Mission & Purpose

Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. Reformation combines stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Reformation infuses green measures into every aspect of the business. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors.