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Sales Support Coordinator

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Manila

AI generated summary

  • You need 1 year in customer service, travel industry knowledge, strong organizational and communication skills, plus good administrative and analytical abilities, working independently under guidelines.
  • You will confirm services, input bookings, manage data, handle admin tasks, provide customer support, and collaborate with the team to enhance sales support processes.

Requirements

  • Candidates must have 1 year of experience in customer service or a similar function
  • Candidates must have an In-depth knowledge of the travel industry.
  • Candidates must have strong organizational skills and attention to detail.
  • Candidates must have exceptional verbal and written communication skills.
  • Candidates must have good administrative and analytical skills.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Responsibilities

  • Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities.
  • Input booking details into the company’s booking system, maintaining data integrity and consistency.
  • Accurately process and manage bookings, ensuring all necessary information is captured and organized.
  • Handle various administrative tasks, such as filing, document management, and report generation.
  • Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.
  • Contribute to the ongoing development and improvement of the sales support processes.
  • Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.

FAQs

What is the job title for this position?

The job title for this position is Sales Support Coordinator.

What type of employment is this role?

This role is a full-time position.

Where is the Sales Support Coordinator located?

The position is based in Manila and supports remote/hybrid work arrangements.

Who does the Sales Support Coordinator report to?

The Sales Support Coordinator reports to the Sales Support Team Lead.

What are the main responsibilities of the Sales Support Coordinator?

Main responsibilities include managing bookings, ensuring data integrity, providing administrative support, delivering excellent customer service, and contributing to process improvements.

What qualifications are required for this position?

Candidates must have 1 year of experience in customer service or a similar function, in-depth knowledge of the travel industry, strong organizational skills, exceptional communication skills, good administrative and analytical skills, and the ability to work independently.

What benefits does Goway Travel offer to its employees?

Goway Travel offers competitive salaries, paid personal days and birthdays off, RRSP employer matching, ongoing training, comprehensive health benefits, and opportunities for discounted worldwide travel.

How can candidates apply for this position?

Candidates can apply by submitting their application through Goway Travel and expressing their interest in joining the innovative and results-oriented team.

Will candidates be contacted after applying?

Yes, only those candidates selected for interviews will be contacted.

Is there any specific recruitment process to be wary of?

Yes, Goway Travel will never reach out via WhatsApp for recruitment purposes or ask candidates to create accounts or install apps during the recruitment process. Candidates should disregard such messages and report them.

One Team, One Goal

Travel & Leisure
Industry
201-500
Employees
1970
Founded Year

Mission & Purpose

Getting away as a tourist is great. Getting away as a Globetrotter is life-changing! Since 1970, Goway Travel has been inspiring travellers to look beyond the tourist path, helping them discover exciting destinations and become Globetrotters. From an Australian outback adventure to a safari in the shadow of Kilimanjaro to hiking the Inca Trail, Goway remains committed to creating enriching travel experiences. From its origins promoting European Camping Tours from a small apartment, Goway has grown to become a leader in travel experiences covering Australia, New Zealand, Asia, Africa, the Middle East and Latin America, along with idyllic islands around the world. That global reach has turned into a global presence, with offices in Toronto, Vancouver, Los Angeles and Sydney, employing over 250 travel experts. Goway offers a broad range of travel experiences from fully escorted trips to independent journeys, to active, small-group adventures that hark back to the company’s roots. Goway complements its travel arrangements with the best flight deals and travel insurance, to keep the journey safe, affordable and hassle free. Constantly evolving to keep ahead in one of the world’s most dynamic industries, Goway remains privately owned, offering the utmost professionalism, with a personal touch that keeps Globetrotters returning again and again, ready for their next adventure!