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Salesforce Administrator

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Amica Senior Lifestyles

2mo ago

  • Job
    Full-time
    Senior Level
  • Data
    IT & Cybersecurity
  • Toronto

AI generated summary

  • You must have 5+ years as a Salesforce Admin, ADM 201 certification preferred, strong Salesforce skills, integration experience with marketing platforms, and a passion for supporting seniors.
  • You will manage Salesforce configurations, support user inquiries, ensure data integrity, integrate systems, build reports, and oversee documentation and processes for effective CRM solutions.

Requirements

  • 5+ years of experience as a Salesforce Administrator.
  • Salesforce Administrator (ADM 201) certification preferred.
  • Strong understanding of Salesforce data model, configuration and automation tools.
  • Experience with Salesforce Development (Lightning, Apex Code, triggers, custom object development, SFDC APIs, Web services, Force.com)
  • Excellent problem-solving, documentation and communication skills.
  • Integration experience with marketing automation platforms such as Oracle Eloqua or Salesforce Marketing Cloud is a must.
  • Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems, and processes.
  • Proven ability to design and implement new processes and facilitate user adoption.
  • Strong understanding of Salesforce.com best practices and functionality as it relates to marketing best practices and the sales funnel / lifecycle management.
  • Creative and analytical thinker with strong problem-solving skills.
  • Passion and empathy for working with people - particularly seniors.

Responsibilities

  • Create and implement changes to applications, objects, fields, workflows, processes, flows, validation rules, approval processes, email alerts, advanced formulas, page layouts, record types, and Lightning pages.
  • Design, build, test, document and deploy high quality and scalable business solutions on the Salesforce.com (SFDC) platform based on industry best practices as well as business needs.
  • Develop and maintain effective documentation on configuration changes, integrations, and processes.
  • Handling user inquiries and enhancement requests logged as support tickets through resolution (escalating to appropriate subject matter expert when necessary),
  • Reviewing Salesforce release notes for changes that impact or can be leveraged by our implementation.
  • Creating and refreshing Sandbox/QA environments on a regular basis as needed.
  • Support the integration of ERP/CRM (i.e., Yardi, Oracle Eloqua) business systems and data with Salesforce.
  • Manage Salesforce users, profiles, permission sets, roles, sharing rules, and security controls on Salesforce.
  • Develop and maintain effective documentation on configuration changes, integrations, and processes.
  • Design and implement data models, objects, fields, validation rules and workflows.
  • Ensure data quality, integrity and governance across the Salesforce CRM.
  • Build and support reports, dashboards and data visualizations to provide insights.

FAQs

What is the role of the Salesforce Administrator at Amica Senior Lifestyles?

The Salesforce Administrator is responsible for maintaining and improving Amica’s Salesforce platform by supporting the Sales & Marketing teams, managing data, and automating technology solutions to align with business objectives.

How many years of experience are required for this position?

A minimum of 5 years of experience as a Salesforce Administrator is required.

Is a Salesforce Administrator certification preferred for this role?

Yes, a Salesforce Administrator (ADM 201) certification is preferred.

What types of integration experience are necessary for this role?

Integration experience with marketing automation platforms, such as Oracle Eloqua or Salesforce Marketing Cloud, is a must.

Will the Salesforce Administrator be expected to handle user support inquiries?

Yes, the Salesforce Administrator will handle user inquiries and enhancement requests logged as support tickets through resolution.

What skills are essential for success in this role?

Essential skills include strong problem-solving, documentation, and communication skills, as well as a deep understanding of Salesforce data models and automation tools.

What kind of work environment does Amica Senior Lifestyles offer?

Amica offers a diverse and inclusive environment that fosters collaboration, innovation, and individual growth.

Is there support for professional development in this position?

Yes, there are learning opportunities to help employees grow, as well as support for professional development and designations.

Where is Amica’s office located?

The office is centrally located in the financial district, easily accessible via the PATH and TTC subway line.

Are applicants from diverse backgrounds encouraged to apply?

Yes, Amica actively seeks applicants from all religions and ethnicities, LGBTQ2s+, Black, Indigenous, racialized people, and persons with disabilities. All backgrounds are encouraged to apply.

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Amica Senior Lifestyles

Experience senior living personalized for you

Travel & Leisure
Industry
1001-5000
Employees
1996
Founded Year

Mission & Purpose

Amica Senior Lifestyles is setting a new standard for senior living in Canada by combining unparalleled premium hospitality and amenities with expert care and support to deliver a personalized senior living experience. Committed to enriching the lives of seniors now and as their needs change, Amica offers independent living, assisted living and memory care lifestyle options. Established in 1996, the company owns and operates 34 residences in British Columbia, Alberta and Ontario, with plans to continue expansion in select markets.