FAQs
What is the job title for this position?
The job title is SAP Onsite Engineer.
What type of support will the Onsite IT Support Technician provide?
The technician will provide essential support at the IT Link Center, addressing a wide range of hardware and software issues for desktops, laptops, Windows, and MacOS, as well as various peripheral devices.
How many years of experience are required for this role?
A minimum of 2 years of experience in a deskside IT support role is required.
What are some key responsibilities of the Onsite Engineer?
Key responsibilities include managing and resolving tickets using ServiceNow, providing operating system support for Microsoft Windows and Apple OS, performing hardware support tasks, assisting with software-related issues, managing networking tasks, and conducting end-user training.
What skills are important for a candidate applying for this position?
Important skills include excellent oral and written communication in the local language and English, strong interpersonal abilities, familiarity with IT technologies specified in the job description, a proactive approach, and a commitment to customer service.
Are there any preferred qualifications for applicants?
Yes, preferred qualifications include certifications in Microsoft, Apple, or other relevant IT fields, as well as experience in managing IT support in a corporate environment.
What kind of compensation and benefits does the company offer?
The company offers a competitive salary commensurate with experience, a comprehensive benefits package including health, dental, and vision insurance, retirement plan options, and opportunities for professional development and certification.
How does the company address recruitment fraud?
The company warns that recruitment fraud may involve fictitious job opportunities and requests for personal information or payments. They do not make job offers via social media, never ask for money from applicants, and provide more information on employment scams through their resources.