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SAP Onsite Engineer

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DXC Technology

1mo ago

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • IT & Cybersecurity
  • Dublin

Requirements

  • At least 2 years’ experience in a Deskside IT support role.
  • Excellent oral and written communication skills in the local language and English.
  • Strong interpersonal skills and the ability to work effectively in a team environment.
  • Familiarity with industry-standard IT skills and technologies, as detailed in the responsibilities section.
  • A proactive approach and a commitment to providing excellent customer service.
  • Preferred Qualifications:
  • Certifications in Microsoft, Apple, or other relevant IT fields.
  • Experience in managing IT support in a corporate environment.

Responsibilities

  • Manage and resolve tickets using ServiceNow, ensuring timely and effective solutions to IT issues.
  • Provide support for all operating system issues related to Microsoft Windows and Apple OS.
  • Offer “how-to” assistance for end-user assigned IT devices and software.
  • Perform hardware support tasks such as RAM upgrades, keyboard exchanges, and SSD hard drive replacements.
  • Assist with software-related issues across both standard and non-standard applications, including the Microsoft Office 365 suite and software deployment.
  • Provide smart hands support for MFPs, printers, scanners, servers, and storage systems, including routine maintenance like toner replacement.
  • Handle smartphones and portable devices for SIM card handling and provisioning.
  • Support meeting room setups including audio and video equipment.
  • Perform network cabling, port patching, and manage Wi-Fi networks, including the replacement of routers, hubs, and switches.
  • Maintain documentation for asset management, knowledge management, and site operations.
  • Manage stock levels for incoming and outgoing IT goods.
  • Conduct end-user training and educational workshops to improve IT literacy.

FAQs

What is the job title for this position?

The job title is SAP Onsite Engineer.

What type of support will the Onsite IT Support Technician provide?

The technician will provide essential support at the IT Link Center, addressing a wide range of hardware and software issues for desktops, laptops, Windows, and MacOS, as well as various peripheral devices.

How many years of experience are required for this role?

A minimum of 2 years of experience in a deskside IT support role is required.

What are some key responsibilities of the Onsite Engineer?

Key responsibilities include managing and resolving tickets using ServiceNow, providing operating system support for Microsoft Windows and Apple OS, performing hardware support tasks, assisting with software-related issues, managing networking tasks, and conducting end-user training.

What skills are important for a candidate applying for this position?

Important skills include excellent oral and written communication in the local language and English, strong interpersonal abilities, familiarity with IT technologies specified in the job description, a proactive approach, and a commitment to customer service.

Are there any preferred qualifications for applicants?

Yes, preferred qualifications include certifications in Microsoft, Apple, or other relevant IT fields, as well as experience in managing IT support in a corporate environment.

What kind of compensation and benefits does the company offer?

The company offers a competitive salary commensurate with experience, a comprehensive benefits package including health, dental, and vision insurance, retirement plan options, and opportunities for professional development and certification.

How does the company address recruitment fraud?

The company warns that recruitment fraud may involve fictitious job opportunities and requests for personal information or payments. They do not make job offers via social media, never ask for money from applicants, and provide more information on employment scams through their resources.

DXC Technology

Delivering excellence for our customers and colleagues

Technology
Industry
1001-5000
Employees
2017
Founded Year

Mission & Purpose

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates.