FAQs
What are the key responsibilities of the Scaled Operations Manager, Customer Support?
The key responsibilities include contributing to operations strategy, managing vendor relationships and contracts, leading negotiations, overseeing budget management, ensuring compliance with service level agreements, and driving operational improvements.
What qualifications are required for this position?
Candidates should have 10+ years of program/vendor management experience, 5+ years in a customer service-related role, a bachelor's degree in business or a related field, and experience with project management tools.
Is an MBA preferred for this role?
Yes, an MBA is preferred for this position.
What experience is required in vendor management for this role?
A minimum of 8+ years of experience implementing multiple vendor partnerships for a single operation and leading outsourcing engagements is preferred.
Who will I report to in this role?
You will report to the Head of Global Waymo Support and Operations Intelligence.
Where is this position located?
The position is based in Hyderabad, India.
What is the salary range for this position?
The expected base salary range is ₹6,700,000—₹8,050,000 INR.
Are there additional benefits for Waymo employees?
Yes, Waymo employees are eligible to participate in the annual bonus program, equity incentive plan, and a generous company benefits program, subject to eligibility requirements.
How does Waymo promote inclusivity within the team?
Waymo values diverse backgrounds and perspectives, recognizes that inclusive actions lead to equitable outcomes, and encourages all team members to share their ideas to better serve the communities in which they operate.
What kind of tools might I use in this role?
You may be required to use various project management tools as part of the responsibilities in managing operations and vendor partnerships.