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Scheduling Coordinator

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Intertek

22d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    People, HR & Administration

AI generated summary

  • You need a high school diploma, 2 years of customer service experience, tech-savvy, detail-oriented, and proficient in Microsoft Suite. Strong communication and organizational skills are essential.
  • You will schedule audits, manage client communications, analyze scheduling issues, prepare confirmation letters, and coordinate monthly audits to optimize resources and meet client needs.

Requirements

  • High school diploma required with associate or higher college degree preferred.
  • Minimum of 2 years in customer service working directly with customers and office staff.
  • Ability to interact with clients and staff.
  • Technical willingness (will be educated on industry requirements)
  • Knowledge of Quality Management System principles preferred (will be educated on QMS principles).
  • Proven attention to details.
  • Ability to prioritize and organize numerous clients, sales and related tasks
  • Experience with Microsoft product suite (Outlook, Word, Excel etc.) and the Internet.
  • Experience with electronic databases and Web based systems is preferred.
  • Excellent oral and written communications skills.
  • Ability to obtain, evaluate and act upon factual information.
  • Ability to work alone and as a team player.
  • Attendance is a key to a successful scheduling department.
  • This is a remote position; however, applicants must reside in and be able to legally work in the United States.

Responsibilities

  • Daily scheduling of both existing and new clients.
  • Scheduling clients with qualified auditing personnel using judgment based on logistics, financial impact and time.
  • Daily telephone and email interaction with clients, auditors and staff.
  • Able to handle high volume of communication and requests from clients and staff.
  • Track and analyze issues related to scheduling activities.
  • Prepare assignment and confirmation letters to clients and auditors.
  • Coordinate and arrange future monthly audits based on industry requirements and client needs to maximize resources.

FAQs

Do we support remote work?

Yes, this position is fully remote; however, applicants must reside in and be able to legally work in the United States.

What are the primary responsibilities of the Scheduling Coordinator?

The primary responsibilities include organizing and coordinating the daily scheduling of audits, assigning qualified auditors, interacting with clients and auditors, tracking scheduling activities, and preparing assignment and confirmation letters.

What qualifications are necessary for the Scheduling Coordinator position?

A high school diploma is required, with an associate degree or higher preferred. Additionally, a minimum of 2 years of customer service experience and strong communication skills are necessary.

Is experience in the Quality Management System principles required?

While knowledge of Quality Management System principles is preferred, the candidate will be educated on these principles as part of their training.

What kind of software proficiency is expected for this role?

Candidates should have experience with the Microsoft product suite (Outlook, Word, Excel, etc.) and familiarity with electronic databases and web-based systems is preferred.

Are there benefits associated with this position?

Yes, benefits include medical, dental, vision, life, disability insurance, a 401(k) with company match, generous vacation/sick time (PTO), tuition reimbursement, and more.

What is the company's stance on diversity?

Intertek values diversity and inclusion and is an Equal Employment Opportunity Employer. They take affirmative action to ensure all qualified applicants receive consideration for employment without regard to protected characteristics.

Will training be provided for the Scheduling Coordinator role?

Yes, training will be provided on industry requirements and Quality Management System principles.

How important is attendance for this role?

Attendance is crucial for the success of the scheduling department, as it impacts scheduling efficiency and communication with clients and staff.

What should individuals with disabilities do if they need assistance applying?

Individuals needing assistance can email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.

Finance
Industry
10,001+
Employees
1885
Founded Year

Mission & Purpose

Total Quality. Assured. Intertek is a leading Total Quality Assurance provider to industries worldwide. Our network of more than 1,000 laboratories and offices in more than 100 countries, delivers innovative and bespoke Assurance, Testing, Inspection and Certification solutions for our customers' operations and supply chains. Intertek Total Quality Assurance expertise, delivered consistently with precision, pace and passion, enabling our customers to power ahead safely. Visit http://www.intertek.com Careers at Intertek: > Join an exciting workforce with job positions available around the globe. Check out the Intertek Careers page today: http://www.intertek.com/careers/