FAQs
What is the primary role of a Scrum Master at Highmark Health?
The primary role of a Scrum Master at Highmark Health is to serve as a servant leader who enables teams to deliver the highest business value to their customers by coaching and advising on Scrum processes, facilitating Scrum events, and ensuring continuous improvement.
What educational qualifications are required for this position?
A Bachelor's Degree in Information Technology, Business Administration/Management, or a related field is required. Alternatively, 6 years of related and progressive experience can be considered in lieu of the Bachelor's degree.
How many years of experience are required for the Scrum Master position?
A minimum of 3 years of project and/or team coordination experience is required, along with at least 1 year of experience specifically as a Scrum Master.
Are there any preferred certifications for this role?
Yes, preferred certifications include Professional Scrum Master I and Certified Scrum Master.
What is the expected travel requirement for this position?
The expected travel requirement is between 0% to 25%.
What key skills are essential for a Scrum Master at Highmark Health?
Essential skills include Agile Methodology, Coaching, Outstanding Interpersonal Communication Skills, Conflict Management, Continuous Improvement, Problem Solving & Decision Making, Leading Change, and Leadership.
Is any prior experience in the healthcare industry preferred for this role?
Yes, 1 year of experience in the Healthcare/Health Insurance Industry is preferred for this position.
What duties might be included under “other duties as assigned or requested”?
"Other duties as assigned or requested" may include additional responsibilities that support the Scrum team's objectives or contribute to the organization’s overall Agile transformation efforts.
What are the physical demands of this role?
The position is office-based, requires occasional lifting of 10 to 25 pounds, and constant lifting of up to 10 pounds.
Will the Scrum Master need to provide training to new staff?
Yes, the Scrum Master will be responsible for providing Scrum training for new staff members.