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Seasonal Retail Customer Service Team Member

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Michaels Stores

Aug 13

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Prince Albert
  • Quick Apply

AI generated summary

  • You should have retail or customer service experience, be able to stand for long periods, lift heavy boxes, and be at least 16 years old, meeting legal requirements in Canada if applicable.
  • You will assist customers, handle checkout, maintain store standards, support online orders, engage in promotions, and participate in stock processes while ensuring a positive shopping experience.

Requirements

  • - Retail and/or customer service experience preferred
  • - Ability to remain standing for long periods of time
  • - Ability to move throughout the store
  • - Regular bending, lifting, carrying, reaching, and stretching
  • - Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • - Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job
  • - Michaels requires all team members in this role to be at least sixteen (16) years or older

Responsibilities

  • Deliver friendly customer service, help customers shop our store, and find what they're looking for.
  • Ensure all customers receive a fast and friendly checkout experience.
  • Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
  • Help customers shop, locate products, and provide them with solutions
  • Provide a fast and friendly checkout experience; execute cash handling to standards
  • Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
  • Educate customers on the Voice of Customer (VOC) survey
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
  • Participate in the truck unload, stocking, and planogram (POGs) processes
  • Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned
  • Support shrink and safety programs
  • Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
  • Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
  • Cross trained in Custom Framing selling and production
  • Other duties as assigned

FAQs

What is the job title for this position?

The job title is Seasonal Retail Customer Service Team Member.

Where is the job located?

The job is located in Prince Albert, SK.

What are the main responsibilities of this role?

The main responsibilities include delivering friendly customer service, helping customers find products, providing a fast checkout experience, participating in truck unloading, and maintaining store recovery standards.

Is previous retail or customer service experience required?

Retail and/or customer service experience is preferred but not mandatory.

What are the physical requirements for this position?

Candidates must be able to stand for long periods, move throughout the store, bend, lift, carry, reach, stretch, and lift heavy boxes, as well as access high shelves using a ladder or similar equipment.

What type of work environment can employees expect?

Employees will work in a public retail store setting that is mostly climate controlled, although some stock rooms may not be. Outdoor work may be required to retrieve shopping carts or while unloading trucks.

What is the minimum age requirement for applicants?

Applicants must be at least sixteen (16) years old.

Are there opportunities for cross-training in this position?

Yes, team members may be cross-trained in Custom Framing selling and production.

What kind of benefits does Michaels offer?

To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com).

How should employees address essential job function concerns?

If employees need help performing essential functions of their job, they should contact their supervisor to discuss possible reasonable accommodations.

Will this job require working nights and weekends?

Yes, work hours will include nights, weekends, and early mornings.

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Michaels Stores

Michaels. Everything to create anything.

Retail & Consumer Goods
Industry
10,001+
Employees
1973
Founded Year

Mission & Purpose

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative.