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Second Line Compliance Operations Fraud Guide

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bunq

2mo ago

  • Job
    Full-time
    Mid Level
  • Banking & Finance
  • Rotterdam

AI generated summary

  • You should have fraud monitoring experience, KYC knowledge, strong English communication skills, problem-solving abilities, attention to detail, and familiarity with financial compliance.
  • You will investigate suspicious activity, monitor fraud risks, and communicate empathetically to protect users while ensuring effective support in compliance operations.

Requirements

  • You have knowledge of fraud monitoring and prevention
  • Your expertise in KYC and PayOps, as these will be strong advantages when tackling fraud cases and improving our processes will be a plus.
  • You speak English fluently and have strong communication skills, while showing empathy
  • You're a problem solving enthusiast, and can prioritize your work when needed
  • You thrill at leading thorough investigations, using your attention to detail for efficient resolution
  • You already have a advantage if you're familiar with the financial/banking sector, and if terms like KYC, KYB, payment and compliance operations ring a bell

Responsibilities

  • Take Ownership
  • Become a detective in fraud prevention, using your in-depth investigation and problem-solving skills to protect our users from suspicious activity
  • Keep an eye out for potential risks, using your knowledge of fraud monitoring and prevention to stay one step ahead
  • Bring empathy and effective communication into every interaction to provide the best support possible

FAQs

What is the main responsibility of a Second Line Compliance Operations Fraud Guide?

The main responsibility is to spot suspicious activity, protect users from fraud at every stage, and ensure compliance with all relevant regulations.

What skills are necessary for this role?

Necessary skills include knowledge of fraud monitoring and prevention, expertise in KYC and PayOps, strong problem-solving abilities, attention to detail, and effective communication coupled with empathy.

Is experience in the financial sector beneficial for this position?

Yes, familiarity with the financial/banking sector and terms like KYC, KYB, payment, and compliance operations would be advantageous for candidates.

What tools and resources will be provided for success in this job?

You will be provided with tools and the space needed to succeed, as well as access to bunq Academy for career development.

What kind of salary can I expect for this position?

The gross monthly base salary ranges from €3,241 to €4,012, with potential for bonuses based on your impact.

Are there any health benefits associated with this job?

Yes, there is private health insurance provided, as well as a Multisport gym card to support your fitness and health.

What kind of work culture can I expect?

You can expect a vibrant work culture with Friday drinks, team events, and celebrations, all in a bunq style.

What are the advantages of flexible working arrangements in this role?

Employees can work in a hybrid format, benefiting from digital nomad perks over time, and have travel expenses covered for environmentally friendly choices.

Will I have a personal computer while working at bunq?

Yes, you will receive a Macbook to use during your time at bunq.

Is there an opportunity for career growth?

Yes, there is an opportunity for accelerated career growth through learning budgets and participation in bunq Academy.

We are bunq, bank of The Free. We're here to create a bank that helps our users save time, money and the environment.

Finance
Industry
501-1000
Employees
2012
Founded Year

Mission & Purpose

Bunq is a fintech company offering a digital banking platform designed to provide flexible, user-friendly financial services. They focus on empowering customers with features like easy account management, real-time transactions, and customizable banking solutions. Bunq's mission is to redefine banking by prioritizing user control and transparency, delivering a modern and innovative banking experience.