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Security Operations Center, Operator (Flex Shift)

A

Academy of Motion Picture Arts and Sciences

1mo ago

  • Job
    Full-time
    Entry Level
  • Los Angeles
    Remote

AI generated summary

  • You must work swing shifts (2pm-10:30pm) on Wed/Thurs and night shifts (10pm-6:30am) on Fri/Sat/Sun, with off days on Mon/Tue.
  • You will monitor security systems, respond to calls, document incidents, patrol areas, assist visitors, enforce policies, and ensure safety protocols while maintaining communication and visibility.

Requirements

  • - Flex Shift Schedule Includes:
  • - Swing (2pm-10:30pm) Wednesdays and Thursdays
  • - Night (10pm-6:30am) Fridays, Saturdays, and Sundays
  • - Off days are Mondays and Tuesdays

Responsibilities

  • Be assigned to a regular SOC post or special post; assignments may change daily and without notice.
  • Monitor security surveillance cameras, access control, and art protection systems.
  • Answer phones and operate an IP-based telephone system.
  • Operate a radio and use multi-channel communications.
  • Complete call logging, data entry and provide detailed documentation (e.g., Officer Dispatch, Incident Reporting).
  • Provide after-hours operations support.
  • Ensure procedures and protocols are in place to effectively respond to incidents, alarms, notifications, and calls.
  • Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring, and radio systems.
  • Ensure all systems within the SOC are functioning properly.
  • Evaluate information and respond with the appropriate communication and dispatch procedures.
  • Maintain discretion when sensitive and confidential information is revealed.
  • Retain and retrieve information in the form of policies, bulletins, verbal reports, and training.
  • Remain calm in emergency situations.
  • Participate in daily roll call and training.
  • When assigned a non-SOC post, the operator will:
  • Maintain high visibility while on assignment.
  • Maintain a positive, empathetic, and professional attitude towards guests.
  • Patrol assigned areas on foot, conduct security tours assisted by electronic device as assigned to ensure personnel, visitors, building, and exhibitions security.
  • Greet visitors, provide information, direction, and other assistance to ensure a positive visitor experience.
  • Assist visitors and staff in the safe evacuation from the building. May respond to incidents and emergency calls according to Academy Museum policy.
  • Enforce Academy Museum security policies and procedures using good judgment and excellent public relations skills. Refer unresolved concerns or issues to shift supervisor.
  • Ensure all scheduled business appointments are verified and properly directed to staff or museum department upon arrival.
  • Monitor activity and immediately report any discrepancies observed (e.g., suspicious activity, security breaches, facility and safety hazards, and emergency situations).
  • Contact emergency responders, such as police, fire, and/or ambulance personnel, as required.

FAQs

What are the working hours for the Security Operations Center Operator position?

The working hours include a flex shift schedule of Swing (2pm-10:30pm) on Wednesdays and Thursdays, and Night (10pm-6:30am) on Fridays, Saturdays, and Sundays, with off days on Mondays and Tuesdays.

What are the primary responsibilities of a SOC Operator?

The primary responsibilities include monitoring security surveillance cameras, operating communication systems, dispatching resources for emergencies, maintaining the daily Security Operations log, and responding to various calls for service.

Is previous experience in security operations required for this role?

While specific prior experience in security operations may be beneficial, it is not explicitly stated as a requirement for this role.

Will I be required to patrol the museum?

Yes, SOC Operators may be scheduled to work Safety & Security Associate posts, which include patrolling the museum on foot.

How will I be trained for this position?

Training will include participation in daily roll call and training sessions, as well as guidance on procedures and protocols to effectively respond to incidents and emergencies.

What type of communication will I be using in this role?

You will operate an IP-based telephone system and use multi-channel radio communications for reporting and dispatching.

What should I do if I encounter an incident or emergency?

You should remain calm, evaluate the situation, and respond according to established communication and dispatch procedures while maintaining discretion with any sensitive information.

Are there opportunities for advancement within the security department?

While the job description does not specify advancement opportunities, performance and competency typically lead to advancement possibilities within security operations.

How will shift assignments be communicated?

Assignments may change daily and without notice, and you will receive notification during daily roll call or from a supervisor.

Is there a requirement for maintaining confidentiality?

Yes, it is essential to maintain discretion and confidentiality when sensitive information is revealed in the course of your duties.

Academy of Motion Picture Arts and Sciences

We champion the power of imagination. Home of the #Oscars

Entertainment & Media
Industry
501-1000
Employees
1927
Founded Year

Mission & Purpose

The Academy of Motion Picture Arts and Sciences is the world's preeminent movie related organization, comprised of 10,000+ accomplished individuals working in cinema. We recognize and uphold excellence in the motion picture arts and sciences, inspire imagination, and connect the world through the medium of motion pictures.