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Seller Account Manager - Brands & Retailers

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Back Market

1mo ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    Marketing
  • Paris
  • Quick Apply

AI generated summary

  • You have 5+ years in account management, proven project management skills, an e-commerce background, analytical mindset (SQL/Tableau), and excellent listening skills to understand sellers’ needs.
  • You will manage seller relationships, drive adoption and satisfaction, conduct strategy calls, gather feedback, collaborate cross-functionally, and support recruitment efforts for new sellers.

Requirements

  • You have at least 5 years of experience in an account management role working with key accounts
  • You have a proven project management experience with success in working X-team and managing deadlines, customers, and schedules
  • You have a strong appetence on ecommerce and marketing topics : you understand how to grow an ecommerce business and you understand the KPIs
  • You have an analytical mindset : knowledge of SQL and/or Tableau experience is a plus, but readiness to learn and hone analytics skills is a must
  • You're proactive and energetic with the desire to be a key player on a results-oriented team in a fast-paced work environment
  • You've got superb listening skills and the proven ability to dig deeper to uncover the seller’s true objectives

Responsibilities

  • Manage and develop a portfolio of global Brands and Retailers (Dyson, Seb, GameStop, etc.) : own the Sales, Quality, Adoption and Satisfaction KPIs throughout seller journey
  • Forge relationships with key sellers’ contacts to ensure high levels of adoption and satisfaction of our platform
  • Conduct strategy calls, recurring business reviews, onsite visits and presentations tailored to your sellers’ use cases and business models
  • Gather sellers’ feedbacks, identify opportunities and risks in the seller journey and set-up adapted action plan
  • Work cross-functionally within Back Market to ensure successful results for the sellers : Marketing activation plans, press release, product improvements, etc.
  • Leverage your expertise on these strategic players to support our Business Development team in the recruitment and onboarding of new players

FAQs

What is the role of a Seller Account Manager at Back Market?

The Seller Account Manager is responsible for managing and developing a portfolio of global Brands and Retailers, ensuring their growth and retention on the platform by overseeing sales, quality, adoption, and satisfaction KPIs.

What kind of experience is required for this position?

Candidates should have at least 5 years of experience in an account management role working with key accounts and have proven project management experience.

Are there opportunities for career growth at Back Market?

Yes, Back Market offers a flexible career path along with personalized internal training and access to external training providers.

Does this position require expertise in e-commerce?

Yes, a strong understanding of e-commerce and marketing topics, including how to grow an e-commerce business and relevant KPIs, is important for this role.

Is knowledge of SQL or Tableau required?

While knowledge of SQL and/or Tableau is a plus, it's not a strict requirement. A readiness to learn and enhance analytical skills is essential.

What kind of environment does Back Market promote?

Back Market promotes a fast-paced, open-minded, and friendly work environment, encouraging innovation and collaboration among team members.

Are there any benefits provided to employees?

Yes, Back Market offers an attractive salary, equity, lunch vouchers, health insurance, relocation package, parental benefits, flexible hours, and paid time off for activism in the community, among other benefits.

What is the company’s stance on diversity and inclusion?

Back Market is committed to embedding diversity, equity, and inclusion principles in all aspects of the organization, ensuring that everyone has a seat at the table and the resources to grow.

How does Back Market contribute to sustainability?

Back Market's mission is to empower people to consume technology sustainably by providing a high-quality, eco-friendly alternative to new electronics, which has helped avoid the production of over 1,000,000 tons of CO2e since its launch.

What is the approach of the company towards leadership?

Back Market emphasizes a coaching approach to leadership, training and enabling leaders to support their teams in achieving their goals, encapsulated in their Leadership Academy program.

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Back Market

Manufacturing & Electronics
Industry
501-1000
Employees
2014
Founded Year

Mission & Purpose

Founded in 2014 by Thibaud Hug de Larauze, Quentin Le Brouster, and Vianney Vaute, Back Market is a global marketplace for premium refurbished electronics. We’re here to help make refurbished tech trustworthy, reliable, and affordable. As a certified B-Corp, Back Market’s mission is to do more with what we already have. Because, well, what we already have is pretty great. That’s why all the tech you find on Back Market is better than new — because not only is it in perfect working condition, independent scientific research shows that refurbished electronics have a significantly smaller footprint on the environment than brand new. Every time someone chooses refurbished tech, we avoid additional environmental impact on the planet. Of course, it’s not just about the tech sold by sellers on our marketplace, it’s also about how we run our business — we hold ourselves to high standards when it comes to our own sustainability practices, too. We work across the refurbishment industry to develop new technologies, support environmental initiatives related to electronic waste (e-waste), and work with local governments across the globe to pass legislation that supports sustainability and the Right to Repair in the tech industry. We know we’re not alone in our vision for a world where tech respects the planet. With 884M€ raised to date and over 10 million customers around the world, we’re well on our way to the joyful revolution of Tech Reborn.