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Senior Account Manager

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TAG

7d ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Marketing
  • Princeton
  • Quick Apply

AI generated summary

  • You must have 4+ years with pharma clients, a relevant degree, experience in digital marketing, strong communication skills, project management familiarity, and budget management understanding.
  • You will manage client relationships, oversee project delivery, resolve issues, ensure quality standards, analyze financial performance, and mentor junior staff while expanding service opportunities.

Requirements

  • Experience working with pharma clients, THIS IS A MUST
  • 4+ years of experience in handling client briefs from start to completion
  • A Bachelor’s degree in Marketing, Media, Design, Sociology degree or equivalent. A combination of education and work experience can be substituted
  • Experience with digital pharmaceutical promotional marketing and field force sales enablement tools is strongly preferred
  • Understanding of production processes and the essentials of a good brief
  • Excellent customer service skills
  • Excellent written and verbal skills
  • Excellent understanding of cash flow and managing client budgets
  • Be highly organized, detail-oriented and be able to multitask and prioritize workload
  • Previous experience with project management applications
  • Solid understanding of the Microsoft Office suite
  • Understand the client billing process

Responsibilities

  • Oversee briefs from start to completion, ensuring quality at every stage
  • Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
  • Be the central conduit for all project communication and status updates in collaboration with Project Managers
  • Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion
  • Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity
  • Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
  • Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards
  • Resolve issues escalated by the client and communicate significant issues to the Director
  • Use feedback from monthly and quarterly client meetings to meet client expectations
  • Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements
  • Build relationships with end users; manage their perception and expectations
  • Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
  • Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
  • Assist in preparing and reviewing the monthly invoices
  • Follow up with clients on overdue invoices
  • Meet monthly financial duties as part of the month-end accounting process
  • Forecast monthly results
  • Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
  • Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors
  • Assist Director with KPI reporting
  • Ensure contract, pro-forma and other internal controls compliance
  • Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
  • Act as the initial escalation point for client
  • Develop, mentor and train Account Coordinators & Account Managers
  • Seek opportunities to expand services with the client
  • Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans

FAQs

What is the primary role of the Senior Account Manager?

The Senior Account Manager acts as a key relationship manager with client stakeholders, overseeing a portfolio of work, including budgets and briefs from start to completion, while ensuring project goals and objectives are met.

Is experience in pharmaceutical marketing required for this role?

Yes, experience working with pharma clients is a must for this position.

What are the educational requirements for the Senior Account Manager position?

A Bachelor’s degree in Marketing, Media, Design, Sociology or equivalent is required. A combination of education and work experience can be substituted.

What skills are essential for this position?

Essential skills include excellent customer service, written and verbal communication, organization, detail orientation, multitasking, proficiency in project management applications, and understanding client budgets and billing processes.

What are the key responsibilities of the Senior Account Manager?

Key responsibilities include managing client relationships, overseeing project briefs, resolving issues, quoting jobs, working with internal teams, and maintaining financial performance against budgets.

Is this position purely remote?

No, the position requires the ability to be on-site as needed in Princeton, NJ.

What type of marketing experience is preferred for this role?

Experience with digital pharmaceutical promotional marketing and field force sales enablement tools is strongly preferred.

Will the Senior Account Manager be responsible for mentoring other team members?

Yes, the Senior Account Manager will develop, mentor, and train Account Coordinators and Account Managers.

What is the salary range for this position in New York?

The salary range for this position in New York is $100K-110K maximum per annum.

How does the company support diversity and inclusion?

The company has made a strong commitment to diversity and inclusion and aims to create an environment that eliminates barriers and elevates voices, giving every member an opportunity to be seen and heard.

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TAG

Expertly Managing Travel. Delivering Peace of Mind.

Travel & Leisure
Industry
201-500
Employees

Mission & Purpose

As an award-winning travel and event management company, TAG has redefined the standards in entertainment and VIP travel for more than 30 years. Expanding across six divisions, our Travel Specialists provide bespoke, high-end services to the biggest names on the planet as well as top C-suite and corporate executives. With many years of experience, we are equipped with the skills and contacts to make even the most complex requests achievable. At TAG, we understand that you deserve a best-in-class travel management company and a trusted partner. From the initial booking process all the way to arriving home, our promise is to deliver exceptional, quality services, making your travel as seamless and stress-free as possible. Our dedicated professionals are available 24/7, from offices in the US, UK and Asia Pacific. Whatever you need, whenever you need us, we are here—so you can finally travel in the way that you deserve. TAG | Where Impossible Becomes Possible