Logo of Huzzle

Home

Matches

Explore

Manage

Senior Account Manager, Grocery and Retail, Portugal

image

Uber

2mo ago

  • Job
    Full-time
    Junior & Mid Level
  • Customer Relations
    Business, Operations & Strategy

AI generated summary

  • You have 2-3 years in partnerships/account management, problem-solving skills, strong relationship-building, data-driven mindset, Excel proficiency, and fluency in Portuguese/English; SQL a plus.
  • You will drive growth and account management, optimize operations through data analysis, manage projects with stakeholders, and lead marketing initiatives to enhance Grocery & Retail engagement.

Requirements

  • 2-3 years of experience in enterprise partnerships, consulting, business development, account management, project management.
  • Highly autonomous & proactive: able to work with minimal oversight, and to move forward from issues management to push growth initiatives and projects that will add value to our partners and help them fulfill their potential on Uber Eats. You are able to take initiative and easily adapt to the constantly-changing work environment.
  • Problem-solving skills: When you see a problem, you work hard and think out of the box and you don't stop until you fix it.
  • Great project manager who can develop meticulously detailed KPI improvement plans in collaboration with our partners and then deliver them to plan regardless of any surprises or ambiguity along the way.
  • Ability to build strong relationships with external partners as well as internal stakeholders, supported by good communication and interpersonal skills. You have the ability to persuasively communicate recommendations and effectively champion your partners' needs.
  • Data-driven decision-making mentality and sound commercial judgment through analytical thinking to assess partner performance and financial viability.
  • Proficient in Excel / Google Sheets.
  • Native/fluent in Portuguese and English.
  • SQL knowledge is a plus.

Responsibilities

  • Growth: Develop plans in collaboration with your GR accounts to grow their business through new locations (i.e. locations deployment, expansion support), experimenting with new business models (eg. dark stores) or growing same-location sales (eg. effective marketing, SKU range, etc).
  • Account Management: Be the main point of contact at HQ level for your GR accounts. You will create long-term relationships with our key accounts, ultimately maximizing their financials, marketing efforts, engagement and satisfaction. You'll be a key influence in their delivery business.
  • Data Analysis and Operational Optimization: Quantify everything you do. Utilize data on decision-making to increase performance and act on identified issues to ensure you meet the objectives. Last but not least, be a master of process building.
  • Stakeholders and Project management: Collaborate closely with operations, marketing and business development to ensure the team is meeting the growth objectives. Be a strategic thought partner in regard to the growth of GR partners.
  • Marketing Initiatives: Build the category with the help of marketing initiatives in-store and digitally to make sure we educate our users into Grocery & Retail.

FAQs

What is the primary focus of the Senior Account Manager role in Grocery & Retail?

The primary focus of the role is to own the business relationship with large retail partners, driving growth through strategic planning, relationship management, operational optimization, and data analysis.

What qualifications are required for this position?

Candidates should have 2-3 years of experience in enterprise partnerships, consulting, business development, account management, or project management.

What skills are essential for success in this role?

Essential skills include strong problem-solving abilities, project management expertise, excellent communication and interpersonal skills, data-driven decision-making, and proficiency in Excel or Google Sheets.

Is knowledge of SQL necessary for this position?

SQL knowledge is a plus but not mandatory for this role.

What kind of environment does this role require?

The role requires candidates to thrive in a startup culture and be comfortable in an "all hands on deck" environment, with a focus on solving problems and driving initiatives forward.

Are candidates expected to have fluency in any specific languages?

Yes, candidates should be native or fluent in both Portuguese and English.

What are the key responsibilities of the Senior Account Manager?

Key responsibilities include developing growth plans with retail accounts, managing accounts at a HQ level, optimizing operations through data analysis, collaborating with stakeholders, and executing marketing initiatives.

How does the role contribute to the success of Uber Eats in Portugal?

The role is critical for growing new categories like groceries, ensuring a sustainable business relationship with partners, and improving the overall delivery experience for users.

Will the Senior Account Manager be working independently?

Yes, candidates should be highly autonomous and proactive, able to work with minimal oversight while driving growth initiatives and projects.

What type of candidates are ideal for this job?

Ideal candidates are those who are adaptable to change, possess strong analytical and commercial judgment, and can build strong relationships with both external partners and internal stakeholders.

image

Uber

We reimagine the way the world moves for the better.

Technology
Industry
10,001+
Employees
2009
Founded Year

Mission & Purpose

We are Uber. The go-getters. The kind of people who are relentless about our mission to help people go anywhere and get anything and earn their way. Movement is what we power. It’s our lifeblood. It runs through our veins. It’s what gets us out of bed each morning. It pushes us to constantly reimagine how we can move better. For you. For all the places you want to go. For all the things you want to get. For all the ways you want to earn. Across the entire world. In real time. At the incredible speed of now. The idea for Uber was born on a snowy night in Paris in 2008, and ever since then our DNA of reimagination and reinvention carries on. We’ve grown into a global platform powering flexible earnings and the movement of people and things in ever expanding ways. We’ve gone from connecting rides on 4 wheels to 2 wheels to 18-wheel freight deliveries. From takeout meals to daily essentials to prescription drugs to just about anything you need at any time and earning your way. From drivers with background checks to real-time verification, safety is a top priority every single day. At Uber, the pursuit of reimagination is never finished, never stops, and is always just beginning.

Culture & Values

  • Go get it

    Bring the mindset of a champion. Our ambition is what drives us to achieve our mission. How we define a champion mindset isn’t based on how we perform on our best days, it’s how we respond on the worst days. We hustle, embrace the grind, overcome adversity, and play to win for the people we serve. Because it matters.

  • Trip obsessed

    Make magic in the marketplace. The trip is where the marketplace comes to life. The earner, rider, eater, carrier and merchant are the people who connect in our marketplace - and we see every side. This requires judgment to make difficult trade-offs, blending algorithms with human ingenuity, and the ability to create simplicity from complexity. When we get the balance right for everyone, Uber magic happens.

  • Build with heart

    We care. We work at Uber because our products profoundly affect lives and we care deeply about our impact. Putting ourselves in the shoes of the people who connect in our marketplace helps us build better products that positively impact our communities and partners. Our care drives us to perfect our craft.

  • Stand for safety

    Safety never stops. We embed safety into everything we do. Our relentless pursuit to make Uber safer for everyone using our platform will continue to make us an industry leader for safety. We know the work of safety never stops, yet we can and will challenge ourselves to always be better for the communities we serve.

  • See the forest and the trees

    Know the details that matter. Building for the intersection of the physical and digital worlds at global scale requires seeing the big picture and the details. Knowing the important details can change the approach, and small improvements can compound into enormous impact over time.

  • One Uber

    Bet on something bigger. It’s powerful to be a part of something bigger than any one of us, or any one team. That’s why we work together to do what’s best for Uber, not the individual or team. We actively support our teammates, and they support us - especially when we hit the inevitable bumps in the road. We say what we mean, disagree and commit, and celebrate our progress, together.

  • Great minds don't think alike

    Diversity makes us stronger. We seek out diversity. Diversity of ideas. Identity. Ethnicity. Experience. Education. The more diverse we become, the more we can adapt and ultimately achieve our mission. When we reflect the incredible diversity of the people who connect on our platform, we make better decisions that benefit the world.

Benefits

  • Comprehensive Healthcare

  • Flexible Work

  • Uniquely Uber

  • Health & Wellness